1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 172 | 191 | 175 | 172 | 218 | 138 | 11,896 | 680 |
Assurant PA | 63 | 77 | 50 | 62 | 77 | 51 | 2,521 | 206 |
B2B | 52 | 71 | 65 | 67 | 80 | 55 | 5,288 | 271 |
D2C | 51 | 36 | 50 | 40 | 54 | 32 | 3,918 | 189 |
IW | 4 | 3 | 5 | 2 | 3 | 0 | 75 | 9 |
PA | 2 | 4 | 4 | 2 | 4 | 0 | 94 | 5 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 87 | 109 | 136 | 124 | 142 | 110 | 6,399 | 439 |
B2B | 36 | 52 | 60 | 55 | 60 | 50 | 3,238 | 206 |
D2C | 26 | 29 | 27 | 30 | 34 | 25 | 1,616 | 106 |
Assurant PA | 21 | 27 | 42 | 36 | 44 | 33 | 1,434 | 118 |
PA | 3 | 0 | 2 | 1 | 1 | 1 | 72 | 8 |
IW | 1 | 1 | 4 | 2 | 3 | 1 | 39 | 1 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PARTS | PAYMENT_TYPE | ||||||||
Total | 87 | 109 | 136 | 124 | 147 | 98 | 6,399 | 439 | |
No Parts Installed | B2B | 22 | 32 | 23 | 26 | 28 | 22 | 1,384 | 90 |
D2C | 20 | 20 | 20 | 22 | 28 | 16 | 1,052 | 63 | |
Assurant PA | 16 | 16 | 22 | 23 | 27 | 21 | 851 | 75 | |
IW | 1 | 1 | 2 | 1 | 2 | 1 | 19 | 1 | |
PA | 1 | 0 | 0 | 0 | 0 | 0 | 37 | 2 | |
Sub-Total | 60 | 69 | 67 | 73 | 85 | 60 | 3,343 | 231 | |
Parts Installed | B2B | 14 | 20 | 37 | 28 | 32 | 23 | 1,854 | 116 |
D2C | 6 | 9 | 7 | 8 | 11 | 2 | 564 | 43 | |
Assurant PA | 5 | 11 | 21 | 13 | 17 | 11 | 583 | 43 | |
PA | 2 | 0 | 2 | 1 | 1 | 1 | 35 | 6 | |
IW | 0 | 0 | 2 | 1 | 1 | 1 | 20 | 0 | |
Sub-Total | 27 | 40 | 69 | 52 | 62 | 38 | 3,056 | 208 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 118 | 141 | 180 | 146 | 162 | 135 | 9,184 | 621 |
B2B | 49 | 65 | 80 | 68 | 72 | 65 | 4,891 | 313 |
D2C | 33 | 37 | 33 | 39 | 41 | 37 | 2,138 | 129 |
Assurant PA | 31 | 37 | 58 | 38 | 46 | 32 | 1,965 | 161 |
PA | 4 | 0 | 4 | 0 | 1 | 0 | 129 | 15 |
IW | 1 | 2 | 6 | 2 | 2 | 1 | 61 | 3 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PARTS | PAYMENT_TYPE | ||||||||
Total | 118 | 141 | 180 | 147 | 176 | 117 | 9,184 | 621 | |
No Parts Installed | B2B | 34 | 39 | 28 | 31 | 39 | 27 | 2,924 | 188 |
D2C | 27 | 26 | 24 | 29 | 31 | 26 | 1,552 | 86 | |
Assurant PA | 26 | 24 | 24 | 23 | 25 | 19 | 1,325 | 114 | |
IW | 1 | 2 | 2 | 2 | 2 | 1 | 41 | 3 | |
PA | 1 | 0 | 0 | 0 | 0 | 0 | 89 | 8 | |
Sub-Total | 89 | 91 | 80 | 84 | 97 | 73 | 5,931 | 399 | |
Parts Installed | B2B | 15 | 26 | 51 | 36 | 44 | 26 | 1,967 | 125 |
D2C | 6 | 11 | 9 | 10 | 11 | 6 | 586 | 43 | |
Assurant PA | 5 | 13 | 34 | 15 | 22 | 12 | 640 | 47 | |
PA | 3 | 0 | 3 | 0 | 1 | 0 | 40 | 7 | |
IW | 0 | 0 | 4 | 0 | 1 | 0 | 20 | 0 | |
Sub-Total | 29 | 50 | 100 | 62 | 79 | 44 | 3,253 | 222 |
Recall Rate : Count of completed SOs that were created 90 days or less from the completion date of another SO with the same unit, customer ID, and item ID divided by the count of completes.
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 10.3% | 13.8% | 8.8% | 14.2% | 28.7% | 3.9% | 7.8% | 8.4% |
Assurant PA | 19.0% | 25.9% | 11.8% | 20.8% | 25.9% | 15.6% | 12.6% | 12.7% |
B2B | 8.3% | 9.6% | 6.7% | 8.5% | 10.9% | 4.1% | 6.1% | 6.3% |
D2C | 7.7% | 6.9% | 4.6% | 4.1% | 6.9% | 0.0% | 6.1% | 7.5% |
IW | 0.0% | 100.0% | 29.4% | 37.5% | 100.0% | 0.0% | 17.9% | 0.0% |
PA | 0.0% | 22.2% | 0.0% | 0.0% | 0.0% | 18.1% | 12.5% |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 9 | 15 | 12 | 13 | 18 | 7 | 496 | 37 |
Assurant PA | 4 | 7 | 5 | 6 | 9 | 5 | 180 | 15 |
B2B | 3 | 5 | 4 | 4 | 6 | 2 | 197 | 13 |
D2C | 2 | 2 | 1 | 1 | 2 | 0 | 99 | 8 |
IW | 0 | 1 | 1 | 0 | 1 | 0 | 7 | 0 |
PA | 0 | 0 | 0 | 0 | 0 | 0 | 13 | 1 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 45 | 65 | 50 | 52 | 74 | 37 | 5,147 | 269 |
B2B | 20 | 30 | 24 | 25 | 30 | 23 | 2,881 | 136 |
Assurant PA | 17 | 8 | 17 | 10 | 15 | 6 | 987 | 73 |
D2C | 6 | 26 | 7 | 16 | 26 | 8 | 1,183 | 55 |
IW | 2 | 1 | 2 | 1 | 2 | 0 | 33 | 3 |
PA | 0 | 0 | 1 | 0 | 1 | 0 | 63 | 2 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 71.7% | 74.5% | 72.7% | 84.5% | 89.9% | 72.1% | 63.9% | 67.5% | |
PAID | Assurant PA | 66.7% | 65.4% | 75.3% | 80.4% | 86.7% | 65.4% | 70.5% | 73.2% |
B2B | 70.6% | 76.6% | 66.1% | 72.9% | 77.6% | 67.3% | 56.5% | 60.5% | |
D2C | 78.6% | 80.6% | 82.8% | 81.8% | 85.3% | 77.8% | 72.3% | 78.6% | |
UNPAID | IW | 100.0% | 50.0% | 60.0% | 87.5% | 100.0% | 50.0% | 55.0% | 33.3% |
PA | 50.0% | 42.9% | 100.0% | 100.0% | 100.0% | 48.4% | 40.0% |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 66 | 79 | 88 | 90 | 106 | 76 | 3,973 | 299 | |
PAID | B2B | 24 | 36 | 32 | 36 | 38 | 33 | 1,678 | 124 |
D2C | 22 | 25 | 24 | 28 | 30 | 25 | 1,218 | 77 | |
Assurant PA | 18 | 17 | 30 | 25 | 35 | 17 | 1,011 | 93 | |
UNPAID | IW | 1 | 1 | 2 | 1 | 2 | 1 | 22 | 1 |
PA | 1 | 0 | 1 | 0 | 1 | 0 | 44 | 4 |
Cancel Rate : Count of cancelled SOs divided by the count of creates.
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 18.6% | 15.2% | 12.7% | 16.9% | 24.2% | 11.1% | 19.2% | 16.9% | |
PAID | Assurant PA | 7.9% | 1.3% | 5.6% | 3.0% | 3.9% | 1.3% | 5.0% | 4.9% |
B2B | 9.6% | 12.7% | 5.7% | 10.9% | 18.2% | 1.6% | 14.0% | 13.7% | |
D2C | 43.1% | 52.8% | 30.3% | 59.6% | 65.8% | 52.8% | 35.7% | 36.0% | |
UNPAID | IW | 0.0% | 0.0% | 4.8% | 11.1% | 33.3% | 0.0% | 12.0% | 0.0% |
PA | 0.0% | 0.0% | 5.6% | 0.0% | 0.0% | 0.0% | 7.4% | 0.0% |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 32 | 29 | 22 | 33 | 44 | 21 | 2,282 | 115 | |
PAID | D2C | 22 | 19 | 15 | 24 | 31 | 19 | 1,398 | 68 |
Assurant PA | 5 | 1 | 3 | 2 | 2 | 1 | 126 | 10 | |
B2B | 5 | 9 | 4 | 7 | 10 | 1 | 742 | 37 | |
UNPAID | IW | 0 | 0 | 0 | 0 | 1 | 0 | 9 | 0 |
PA | 0 | 0 | 0 | 0 | 0 | 0 | 7 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
B2B | $6,503 | $9,821 | $11,259 | $11,395 | $12,622 | $10,128 | $572,986 | $42,523 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
B2B | $180.63 | $188.86 | $188.43 | $209.00 | $238.16 | $173.34 | $176.96 | $206.42 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
B2B | $3,496 | $5,896 | $7,490 | $6,968 | $7,779 | $6,251 | $376,958 | $25,873 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
B2B | $97.10 | $113.39 | $125.35 | $127.79 | $141.83 | $105.40 | $116.42 | $125.60 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
REPAIR_TYPE | ||||||||
Total | $5,503 | $7,374 | $5,163 | $6,322 | $7,781 | $3,446 | $401,593 | $26,243 |
REPAIR | $4,357 | $6,299 | $4,591 | $4,935 | $6,204 | $2,244 | $339,026 | $22,036 |
ESTIMATE DECLINE | $1,145 | $1,075 | $548 | $1,259 | $1,450 | $1,075 | $61,510 | $4,207 |
PM CHECK | $0 | $0 | $24 | $127 | $127 | $127 | $1,056 | $0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
REPAIR_TYPE | ||||||||
Total | $211.63 | $254.28 | $189.47 | $170.60 | $207.79 | $117.65 | $248.51 | $247.58 |
REPAIR | $311.23 | $331.55 | $213.55 | $287.85 | $384.51 | $149.57 | $319.84 | $314.80 |
ESTIMATE DECLINE | $95.44 | $107.47 | $99.62 | $96.64 | $111.53 | $76.04 | $111.63 | $116.87 |
PM CHECK | $95.23 | $127.32 | $127.32 | $127.32 | $211.30 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $7,137 | $11,107 | $12,517 | $12,349 | $14,559 | $10,165 | $643,070 | $45,864 |
B2B | $3,496 | $5,896 | $7,490 | $6,968 | $7,779 | $6,251 | $376,958 | $25,873 |
Assurant PA | $1,672 | $3,021 | $2,899 | $3,134 | $3,922 | $2,461 | $137,708 | $11,471 |
D2C | $1,515 | $2,157 | $1,775 | $1,962 | $2,427 | $1,295 | $120,179 | $7,322 |
PA | $408 | $0 | $129 | $136 | $136 | $136 | $6,195 | $1,151 |
IW | $47 | $33 | $226 | $149 | $294 | $22 | $2,030 | $47 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $82.04 | $101.89 | $92.04 | $104.53 | $148.63 | $76.30 | $100.50 | $104.47 |
B2B | $97.10 | $113.39 | $125.35 | $127.79 | $141.83 | $105.40 | $116.42 | $125.60 |
Assurant PA | $79.62 | $111.90 | $68.20 | $87.56 | $97.48 | $74.58 | $96.03 | $97.21 |
D2C | $58.26 | $74.37 | $65.13 | $64.27 | $73.55 | $43.16 | $74.37 | $69.07 |
PA | $135.98 | $57.23 | $136.12 | $136.12 | $136.12 | $86.04 | $143.87 | |
IW | $47.03 | $32.54 | $53.09 | $106.93 | $294.17 | $22.24 | $52.04 | $47.03 |
As revenue is considered only for B2B and D2C, profit will also be considered only for B2B and D2C
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $6,370 | $9,142 | $6,620 | $8,691 | $10,156 | $6,198 | $405,855 | $31,069 |
D2C | $3,363 | $5,218 | $2,851 | $4,264 | $5,050 | $2,321 | $209,828 | $14,419 |
B2B | $3,007 | $3,925 | $3,769 | $4,427 | $5,106 | $3,877 | $196,027 | $16,650 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $102.75 | $112.87 | $76.09 | $111.66 | $149.17 | $72.66 | $83.61 | $99.58 |
D2C | $129.36 | $179.92 | $104.61 | $142.10 | $202.00 | $77.38 | $129.84 | $136.02 |
B2B | $83.53 | $75.47 | $63.09 | $81.21 | $96.33 | $67.94 | $60.54 | $80.83 |
Weekly Actuals and Goals Dashboard: This dashboard contains weekly actual, goal, and forecasted completes and weekly by payment type and planning area for the overall 100,000 completes nationally per week
Dashboard (B2B and D2C calls): This dashboard provides a monthly view of Completes, KPIs, Revenue, Cost and Profit by planning area
Revenue is recorded only on D2C and B2B Calls. Hence, completes in revenue section is only for B2B and D2C. Completes for all payment methods are shown in Cost section as well as Daily Completes section.
D2C revenue below is actual revenue on the completes. B2B revenue is an estimated since B2B claims are only submitted up to 6-7 days after order is completed.
Average B2B revenue per call is applied based on revenue on past completed orders with submitted claims for each client – geography -- appliance type combination.
D2C revenue includes technician sold Clean and Maintenance.
D2C completes volume does not include technician sold C&M service orders as their revenue is already included in the parent repair order.
D2C is the actual revenue and B2B is the estimated revenue based on historical claims submitted.
Completes across all payment types are shown in later section.
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $12,005 | $17,195 | $16,422 | $17,621 | $19,967 | $13,744 | $974,579 | $68,766 |
B2B | $6,503 | $9,821 | $11,259 | $11,395 | $12,622 | $10,128 | $572,986 | $42,523 |
D2C | $5,503 | $7,374 | $5,163 | $6,226 | $7,344 | $3,616 | $401,593 | $26,243 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $193.63 | $212.28 | $188.76 | $207.68 | $255.93 | $146.94 | $200.78 | $220.40 |
B2B | $180.63 | $188.86 | $188.43 | $209.00 | $238.16 | $173.34 | $176.96 | $206.42 |
D2C | $211.63 | $254.28 | $189.47 | $206.37 | $273.70 | $120.54 | $248.51 | $247.58 |
Below table shows only D2C and B2B completes since revenue is recorded only on B2B and D2C calls
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 62 | 81 | 87 | 85 | 94 | 75 | 4,854 | 312 |
B2B | 36 | 52 | 60 | 55 | 60 | 50 | 3,238 | 206 |
D2C | 26 | 29 | 27 | 30 | 34 | 25 | 1,616 | 106 |
1.Overall costs are based on daily creates which are expected to get completed after cancels.
2.Cost considered are parts, payroll and truck as they are direct costs, and we can accurately attribute them to service orders.
3.Cost is based on prior month IHR financial data which is applied to daily completes based on client – geography – appliance type – repair difficulty level combination.
4.Cost is available for service orders for all payment types
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $7,137 | $11,107 | $12,517 | $12,349 | $14,559 | $10,165 | $643,070 | $45,864 |
B2B | $3,496 | $5,896 | $7,490 | $6,968 | $7,779 | $6,251 | $376,958 | $25,873 |
Assurant PA | $1,672 | $3,021 | $2,899 | $3,134 | $3,922 | $2,461 | $137,708 | $11,471 |
D2C | $1,515 | $2,157 | $1,775 | $1,962 | $2,427 | $1,295 | $120,179 | $7,322 |
PA | $408 | $0 | $129 | $136 | $136 | $136 | $6,195 | $1,151 |
IW | $47 | $33 | $226 | $149 | $294 | $22 | $2,030 | $47 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $82.04 | $101.89 | $92.04 | $104.53 | $148.63 | $76.30 | $100.50 | $104.47 |
B2B | $97.10 | $113.39 | $125.35 | $127.79 | $141.83 | $105.40 | $116.42 | $125.60 |
Assurant PA | $79.62 | $111.90 | $68.20 | $87.56 | $97.48 | $74.58 | $96.03 | $97.21 |
D2C | $58.26 | $74.37 | $65.13 | $64.27 | $73.55 | $43.16 | $74.37 | $69.07 |
PA | $135.98 | $57.23 | $136.12 | $136.12 | $136.12 | $86.04 | $143.87 | |
IW | $47.03 | $32.54 | $53.09 | $106.93 | $294.17 | $22.24 | $52.04 | $47.03 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 87 | 109 | 136 | 124 | 142 | 110 | 6,399 | 439 |
B2B | 36 | 52 | 60 | 55 | 60 | 50 | 3,238 | 206 |
D2C | 26 | 29 | 27 | 30 | 34 | 25 | 1,616 | 106 |
Assurant PA | 21 | 27 | 42 | 36 | 44 | 33 | 1,434 | 118 |
PA | 3 | 0 | 2 | 1 | 1 | 1 | 72 | 8 |
IW | 1 | 1 | 4 | 2 | 3 | 1 | 39 | 1 |
As revenue is considered only for B2B and D2C, profit will also be considered only for B2B and D2C
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $6,370 | $9,142 | $6,620 | $8,691 | $10,156 | $6,198 | $405,855 | $31,069 |
D2C | $3,363 | $5,218 | $2,851 | $4,264 | $5,050 | $2,321 | $209,828 | $14,419 |
B2B | $3,007 | $3,925 | $3,769 | $4,427 | $5,106 | $3,877 | $196,027 | $16,650 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $102.75 | $112.87 | $76.09 | $111.66 | $149.17 | $72.66 | $83.61 | $99.58 |
D2C | $129.36 | $179.92 | $104.61 | $142.10 | $202.00 | $77.38 | $129.84 | $136.02 |
B2B | $83.53 | $75.47 | $63.09 | $81.21 | $96.33 | $67.94 | $60.54 | $80.83 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 62 | 81 | 87 | 85 | 94 | 75 | 4,854 | 312 |
D2C | 26 | 29 | 27 | 30 | 34 | 25 | 1,616 | 106 |
B2B | 36 | 52 | 60 | 55 | 60 | 50 | 3,238 | 206 |
1.We are looking at top 11 clients based on their national value and representing their corresponding performance in Maimi.
2.These are estimated revenue based on claims to be submitted (typically take 6-7 days to be submitted by client)
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $6,503 | $9,821 | $11,259 | $11,734 | $15,865 | $8,450 | $572,986 | $42,523 |
Sears Home Warranty Plus | $4,099 | $5,051 | $8,848 | $7,150 | $8,469 | $5,922 | $156,447 | $17,218 |
Choice Home Warranty | $1,786 | $1,815 | $1,515 | $1,915 | $2,598 | $1,467 | $91,918 | $6,958 |
American Home Shield | $338 | $2,018 | $657 | $940 | $1,850 | $260 | $79,510 | $5,183 |
First American Home Buyers | $280 | $262 | $114 | $396 | $723 | $231 | $24,535 | $2,137 |
Assurant | $0 | $0 | $45 | $653 | $1,239 | $220 | $66,723 | $2,213 |
Other B2B Clients | $0 | $529 | $54 | $446 | $752 | $115 | $62,215 | $4,757 |
AIG | $145 | $0 | $145 | $145 | $145 | $1,508 | ||
Asurion | $0 | $10,921 | $2,758 | |||||
EMA/Electrolux | $10,961 | |||||||
GE (General Electric) | $0 | $89 | $89 | $89 | $26,756 | $838 | ||
LG | $0 | $36,532 | $462 | |||||
Samsung | $0 | $26 | $4,958 | $0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $180.63 | $188.86 | $188.43 | $167.15 | $226.16 | $123.95 | $176.96 | $206.42 |
Sears Home Warranty Plus | $195.17 | $210.46 | $218.47 | $236.32 | $256.63 | $205.23 | $211.99 | $235.86 |
Choice Home Warranty | $198.48 | $121.01 | $202.03 | $161.08 | $236.15 | $125.36 | $159.86 | $173.94 |
American Home Shield | $84.41 | $252.30 | $154.63 | $203.01 | $330.73 | $86.63 | $165.30 | $172.76 |
First American Home Buyers | $140.00 | $261.74 | $151.44 | $197.86 | $361.44 | $115.50 | $146.91 | $178.12 |
Assurant | $180.16 | $147.05 | $206.54 | $109.92 | $177.46 | $170.22 | ||
Other B2B Clients | $176.45 | $53.70 | $157.88 | $183.81 | $115.00 | $144.69 | $206.83 | |
AIG | $145.00 | $0.00 | $145.00 | $145.00 | $145.00 | $65.58 | ||
Asurion | $198.56 | $275.82 | ||||||
EMA/Electrolux | $168.64 | |||||||
GE (General Electric) | $89.00 | $89.00 | $89.00 | $170.42 | $209.42 | |||
LG | $0.00 | $251.95 | $461.92 | |||||
Samsung | $104.03 | $190.70 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 36 | 52 | 60 | 57 | 70 | 45 | 3,238 | 206 |
Sears Home Warranty Plus | 21 | 24 | 40 | 30 | 33 | 25 | 738 | 73 |
Choice Home Warranty | 9 | 15 | 8 | 12 | 14 | 11 | 575 | 40 |
American Home Shield | 4 | 8 | 4 | 4 | 8 | 2 | 481 | 30 |
First American Home Buyers | 2 | 1 | 1 | 2 | 2 | 2 | 167 | 12 |
Assurant | 0 | 0 | 0 | 4 | 6 | 2 | 376 | 13 |
Other B2B Clients | 0 | 3 | 1 | 3 | 5 | 1 | 430 | 23 |
AIG | 1 | 4 | 1 | 1 | 1 | 23 | ||
Asurion | 0 | 55 | 10 | |||||
EMA/Electrolux | 65 | |||||||
GE (General Electric) | 0 | 1 | 1 | 1 | 157 | 4 | ||
LG | 1 | 145 | 1 | |||||
Samsung | 0 | 0 | 26 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $3,496 | $5,896 | $7,490 | $7,158 | $9,991 | $4,835 | $376,958 | $25,873 |
Sears Home Warranty Plus | $2,065 | $2,828 | $5,899 | $4,187 | $4,837 | $3,302 | $101,037 | $10,291 |
Choice Home Warranty | $1,073 | $1,089 | $988 | $1,181 | $1,487 | $958 | $57,779 | $3,989 |
American Home Shield | $204 | $1,599 | $483 | $745 | $1,650 | $168 | $54,986 | $3,621 |
First American Home Buyers | $154 | $168 | $52 | $206 | $458 | $75 | $15,128 | $1,044 |
Assurant | $0 | $0 | $26 | $623 | $1,214 | $227 | $43,266 | $1,650 |
Other B2B Clients | $0 | $174 | $34 | $170 | $300 | $60 | $41,319 | $2,802 |
AIG | $38 | $0 | $38 | $38 | $38 | $967 | ||
Asurion | $0 | $7,372 | $1,740 | |||||
EMA/Electrolux | $8,297 | |||||||
GE (General Electric) | $0 | $8 | $8 | $8 | $16,527 | $393 | ||
LG | $0 | $25,873 | $344 | |||||
Samsung | $0 | $9 | $4,407 | $0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $97.10 | $113.39 | $125.35 | $92.61 | $132.95 | $64.06 | $116.42 | $125.60 |
Sears Home Warranty Plus | $98.33 | $117.83 | $145.65 | $138.06 | $146.62 | $126.99 | $136.91 | $140.97 |
Choice Home Warranty | $119.19 | $72.62 | $131.75 | $99.25 | $135.14 | $79.82 | $100.48 | $99.72 |
American Home Shield | $51.00 | $199.90 | $113.67 | $151.60 | $237.11 | $55.94 | $114.32 | $120.68 |
First American Home Buyers | $77.01 | $167.60 | $68.70 | $103.11 | $229.00 | $37.50 | $90.59 | $86.99 |
Assurant | $102.66 | $140.83 | $202.35 | $106.80 | $115.07 | $126.89 | ||
Other B2B Clients | $58.16 | $33.59 | $62.51 | $67.82 | $59.90 | $96.09 | $121.82 | |
AIG | $37.54 | $0.00 | $37.54 | $37.54 | $37.54 | $42.05 | ||
Asurion | $134.04 | $173.99 | ||||||
EMA/Electrolux | $127.65 | |||||||
GE (General Electric) | $8.00 | $8.00 | $8.00 | $105.27 | $98.30 | |||
LG | $0.00 | $178.44 | $344.15 | |||||
Samsung | $34.81 | $169.49 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 36 | 52 | 60 | 57 | 70 | 45 | 3,238 | 206 |
Sears Home Warranty Plus | 21 | 24 | 40 | 30 | 33 | 25 | 738 | 73 |
Choice Home Warranty | 9 | 15 | 8 | 12 | 14 | 11 | 575 | 40 |
American Home Shield | 4 | 8 | 4 | 4 | 8 | 2 | 481 | 30 |
First American Home Buyers | 2 | 1 | 1 | 2 | 2 | 2 | 167 | 12 |
Assurant | 0 | 0 | 0 | 4 | 6 | 2 | 376 | 13 |
Other B2B Clients | 0 | 3 | 1 | 3 | 5 | 1 | 430 | 23 |
AIG | 1 | 4 | 1 | 1 | 1 | 23 | ||
Asurion | 0 | 55 | 10 | |||||
EMA/Electrolux | 65 | |||||||
GE (General Electric) | 0 | 1 | 1 | 1 | 157 | 4 | ||
LG | 1 | 145 | 1 | |||||
Samsung | 0 | 0 | 26 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $3,007 | $3,925 | $3,769 | $4,576 | $6,095 | $3,467 | $196,027 | $16,650 |
Sears Home Warranty Plus | $2,034 | $2,223 | $2,949 | $2,964 | $3,632 | $2,504 | $55,410 | $6,927 |
Choice Home Warranty | $714 | $726 | $527 | $734 | $1,111 | $479 | $34,140 | $2,969 |
American Home Shield | $134 | $419 | $174 | $195 | $374 | $92 | $24,524 | $1,562 |
First American Home Buyers | $126 | $94 | $62 | $190 | $265 | $156 | $9,407 | $1,094 |
Assurant | $0 | $0 | $19 | $30 | $72 | $-7 | $23,458 | $563 |
Other B2B Clients | $0 | $355 | $20 | $275 | $452 | $55 | $20,896 | $1,955 |
AIG | $107 | $0 | $107 | $107 | $107 | $541 | ||
Asurion | $0 | $3,549 | $1,018 | |||||
EMA/Electrolux | $2,664 | |||||||
GE (General Electric) | $0 | $81 | $81 | $81 | $10,228 | $445 | ||
LG | $0 | $10,659 | $118 | |||||
Samsung | $0 | $17 | $552 | $0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $83.53 | $75.47 | $63.09 | $74.54 | $95.67 | $58.06 | $60.54 | $80.83 |
Sears Home Warranty Plus | $96.85 | $92.62 | $72.82 | $98.26 | $110.07 | $78.25 | $75.08 | $94.89 |
Choice Home Warranty | $79.29 | $48.40 | $70.28 | $61.83 | $101.01 | $43.56 | $59.37 | $74.22 |
American Home Shield | $33.41 | $52.40 | $40.96 | $51.41 | $93.62 | $24.99 | $50.99 | $52.07 |
First American Home Buyers | $62.99 | $94.14 | $82.74 | $94.75 | $132.44 | $78.00 | $56.33 | $91.14 |
Assurant | $77.50 | $6.23 | $17.90 | $-3.41 | $62.39 | $43.33 | ||
Other B2B Clients | $118.28 | $20.10 | $95.37 | $121.83 | $54.65 | $48.60 | $85.01 | |
AIG | $107.46 | $0.00 | $107.46 | $107.46 | $107.46 | $23.53 | ||
Asurion | $64.52 | $101.83 | ||||||
EMA/Electrolux | $40.99 | |||||||
GE (General Electric) | $81.00 | $81.00 | $81.00 | $65.15 | $111.13 | |||
LG | $0.00 | $73.51 | $117.76 | |||||
Samsung | $69.22 | $21.21 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 36 | 52 | 60 | 57 | 70 | 45 | 3,238 | 206 |
Sears Home Warranty Plus | 21 | 24 | 40 | 30 | 33 | 25 | 738 | 73 |
Choice Home Warranty | 9 | 15 | 8 | 12 | 14 | 11 | 575 | 40 |
American Home Shield | 4 | 8 | 4 | 4 | 8 | 2 | 481 | 30 |
First American Home Buyers | 2 | 1 | 1 | 2 | 2 | 2 | 167 | 12 |
Assurant | 0 | 0 | 0 | 4 | 6 | 2 | 376 | 13 |
Other B2B Clients | 0 | 3 | 1 | 3 | 5 | 1 | 430 | 23 |
AIG | 1 | 4 | 1 | 1 | 1 | 23 | ||
Asurion | 0 | 55 | 10 | |||||
EMA/Electrolux | 65 | |||||||
GE (General Electric) | 0 | 1 | 1 | 1 | 157 | 4 | ||
LG | 1 | 145 | 1 | |||||
Samsung | 0 | 0 | 26 | 0 |
1.D2C Repair: Completed repair call where the customer accepts the estimates and move ahead with the repair.
2.D2C Estimated Decline: Customer declines the estimated repair cost quoted by the technician.
3.D2C Clean and Maintain: Clean and Maintain job sold by the technician while at the customer house.
4.Home Warranty Initial (HW init): Customers are given a initial discount by the technician while visiting their home for the first time to get them enrolled into Sears Home Warranty Program.
5.D2C PM-Check: Standalone Clean and Maintain purchases by the customer from the website.
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
REPAIR_TYPE | ||||||||
Total | $5,503 | $7,374 | $5,163 | $6,322 | $7,781 | $3,446 | $401,593 | $26,243 |
REPAIR | $4,357 | $6,299 | $4,591 | $4,935 | $6,204 | $2,244 | $339,026 | $22,036 |
ESTIMATE DECLINE | $1,145 | $1,075 | $548 | $1,259 | $1,450 | $1,075 | $61,510 | $4,207 |
PM CHECK | $0 | $0 | $24 | $127 | $127 | $127 | $1,056 | $0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
REPAIR_TYPE | ||||||||
Total | $211.63 | $254.28 | $189.47 | $170.60 | $207.79 | $117.65 | $248.51 | $247.58 |
REPAIR | $311.23 | $331.55 | $213.55 | $287.85 | $384.51 | $149.57 | $319.84 | $314.80 |
ESTIMATE DECLINE | $95.44 | $107.47 | $99.62 | $96.64 | $111.53 | $76.04 | $111.63 | $116.87 |
PM CHECK | $95.23 | $127.32 | $127.32 | $127.32 | $211.30 |
1.D2C completes volume does not include technician sold C&M service orders as their revenue is already included in the parent repair order
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
REPAIR_TYPE | ||||||||
Total | 26 | 29 | 27 | 31 | 35 | 26 | 1,616 | 106 |
REPAIR | 14 | 19 | 22 | 17 | 19 | 15 | 1,060 | 70 |
ESTIMATE DECLINE | 12 | 10 | 6 | 13 | 15 | 10 | 551 | 36 |
PM CHECK | 0 | 0 | 0 | 1 | 1 | 1 | 5 | 0 |
1.C&M revenue displayed in the table below is already recorded in the overall D2C repair revenue
1. MONDAY | 8. Last Week MONDAY | Last 4 Weeks MONDAY Avg | Last Year 4 Weeks MONDAY Avg | National Total | District Total | |
---|---|---|---|---|---|---|
C&M Revenue (Tech sold C&Ms) (in $) | 200 | 480 | 460 | 538 | 23,270 | 1,360 |
C&M Units sold by Techs | 4 | 10 | 10 | 12 | 489 | 26 |
Includes Estimate Declines
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | $5,503 | $7,374 | $5,163 | $6,738 | $10,678 | $3,761 | $401,593 | $26,243 |
REFRIGERATOR | $1,946 | $1,142 | $2,213 | $1,573 | $3,076 | $824 | $145,069 | $8,886 |
OTHER | $1,023 | $1,724 | $688 | $1,242 | $1,724 | $759 | $46,211 | $4,454 |
OVEN | $929 | $0 | $149 | $581 | $753 | $358 | $23,579 | $1,233 |
DRYERS | $895 | $218 | $626 | $461 | $1,035 | $95 | $54,798 | $3,760 |
WASHER | $601 | $2,571 | $1,030 | $1,810 | $2,482 | $1,127 | $96,145 | $6,666 |
DISHWASHER | $110 | $1,231 | $404 | $582 | $1,120 | $109 | $26,685 | $1,146 |
COOKTOP | $0 | $0 | $54 | $1,659 | $99 | |||
FREEZER | $489 | $0 | $489 | $489 | $489 | $7,447 | $0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | $211.63 | $254.28 | $189.47 | $277.07 | $396.87 | $181.00 | $248.51 | $247.58 |
REFRIGERATOR | $216.26 | $142.70 | $201.20 | $145.49 | $205.04 | $82.42 | $280.60 | $253.88 |
OTHER | $255.63 | $574.56 | $550.69 | $376.85 | $574.56 | $189.73 | $243.21 | $278.36 |
OVEN | $309.63 | $297.25 | $395.32 | $630.33 | $179.00 | $280.70 | $246.63 | |
DRYERS | $223.64 | $109.10 | $208.59 | $178.43 | $344.87 | $95.23 | $233.18 | $208.86 |
WASHER | $120.15 | $285.62 | $137.29 | $192.54 | $310.19 | $122.56 | $232.80 | $266.63 |
DISHWASHER | $109.50 | $205.18 | $107.69 | $161.79 | $224.04 | $108.99 | $187.92 | $191.05 |
COOKTOP | $214.33 | $207.43 | $99.00 | |||||
FREEZER | $489.08 | $489.08 | $489.08 | $489.08 | $275.80 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 26 | 29 | 27 | 32 | 43 | 22 | 1,616 | 106 |
REFRIGERATOR | 9 | 8 | 11 | 10 | 15 | 7 | 517 | 35 |
OTHER | 4 | 3 | 1 | 4 | 4 | 3 | 190 | 16 |
OVEN | 3 | 0 | 0 | 2 | 2 | 1 | 84 | 5 |
DRYERS | 4 | 2 | 3 | 2 | 4 | 1 | 235 | 18 |
WASHER | 5 | 9 | 8 | 10 | 12 | 8 | 413 | 25 |
DISHWASHER | 1 | 6 | 4 | 3 | 5 | 1 | 142 | 6 |
COOKTOP | 0 | 0 | 0 | 8 | 1 | |||
FREEZER | 1 | 0 | 1 | 1 | 1 | 27 | 0 |
Revenue is realized on completed orders. Using current cancel rates, expected completes are estimated from daily creates.
Average revenue per call is applied based on revenue on past completed orders for each client – geography -- appliance type combination
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 103 | 107 | 116 | 107 | 134 | 87 | 9,206 | 460 |
B2B | 52 | 71 | 65 | 67 | 80 | 55 | 5,288 | 271 |
D2C | 51 | 36 | 50 | 40 | 54 | 32 | 3,918 | 189 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $16,894.7 | $17,375.8 | $18,466.2 | $6,617.0 | $9,403.6 | $4,643.1 | $1,403,967.3 | $74,305.1 |
B2B | $10,123.9 | $12,682.8 | $12,078.9 | $4,723.5 | $6,592.4 | $3,264.0 | $906,223.6 | $50,644.3 |
D2C | $6,770.8 | $4,693.0 | $6,387.2 | $1,893.5 | $2,811.2 | $1,379.1 | $497,743.6 | $23,660.7 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $202.03 | $194.99 | $189.70 | $196.72 | $215.41 | $181.24 | $196.82 | $200.57 |
B2B | $213.14 | $200.04 | $199.67 | $214.88 | $227.98 | $200.13 | $202.54 | $214.52 |
D2C | $187.42 | $182.53 | $173.34 | $178.56 | $202.83 | $162.34 | $187.19 | $176.07 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 84 | 89 | 97 | 33 | 46 | 24 | 7,133 | 370 |
B2B | 47 | 63 | 60 | 22 | 30 | 16 | 4,474 | 236 |
D2C | 36 | 26 | 37 | 11 | 16 | 8 | 2,659 | 134 |
Costs is realized on completed orders. Using current cancel rates, expected completes are estimated from daily creates.
Average Costs per call is applied based on Costs on past completed orders for each client – geography -- appliance type combination
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $14,772 | $16,868 | $15,435 | $6,413 | $9,803 | $4,041 | $1,022,285 | $58,599 |
Assurant PA | $6,053 | $7,003 | $4,657 | $3,138 | $5,167 | $1,699 | $243,060 | $18,877 |
B2B | $5,726 | $7,346 | $7,849 | $2,567 | $3,553 | $1,852 | $572,940 | $29,627 |
D2C | $2,587 | $1,810 | $2,483 | $708 | $1,082 | $490 | $191,753 | $9,024 |
IW | $213 | $270 | $160 | $0 | $0 | $0 | $5,152 | $436 |
PA | $193 | $439 | $285 | $0 | $0 | $0 | $9,380 | $637 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $98.64 | $99.29 | $103.18 | $91.53 | $95.36 | $85.63 | $106.63 | $101.56 |
Assurant PA | $100.03 | $94.70 | $104.14 | $105.14 | $96.92 | |||
B2B | $120.55 | $115.86 | $129.75 | $116.91 | $118.26 | $113.53 | $128.05 | $125.50 |
D2C | $71.61 | $70.41 | $67.40 | $66.14 | $72.46 | $57.74 | $72.11 | $67.15 |
IW | $58.84 | $92.83 | $33.78 | $85.36 | $64.43 | |||
PA | $96.26 | $112.24 | $101.87 | $115.46 | $127.35 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 150 | 170 | 150 | 65 | 100 | 42 | 9,587 | 577 |
Assurant PA | 61 | 74 | 45 | 33 | 55 | 18 | 2,312 | 195 |
B2B | 47 | 63 | 60 | 22 | 30 | 16 | 4,474 | 236 |
D2C | 36 | 26 | 37 | 11 | 16 | 8 | 2,659 | 134 |
IW | 4 | 3 | 5 | 0 | 0 | 0 | 60 | 7 |
PA | 2 | 4 | 3 | 0 | 0 | 0 | 81 | 5 |
Costs are taken across all Payment Types
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $11,875 | $12,693 | $10,682 | $5,650 | $8,708 | $3,523 | $730,844 | $46,324 |
B2B | $4,398 | $5,337 | $4,230 | $2,156 | $3,039 | $1,412 | $333,284 | $21,018 |
D2C | $4,184 | $2,883 | $3,904 | $1,185 | $1,729 | $889 | $305,991 | $14,637 |
Assurant PA | $3,626 | $4,948 | $2,885 | $2,308 | $3,940 | $1,222 | $105,423 | $11,546 |
IW | $-141 | $-51 | $-57 | $0 | $0 | $0 | $-4,532 | $-241 |
PA | $-193 | $-422 | $-279 | $0 | $0 | $0 | $-9,322 | $-637 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | $79.29 | $74.72 | $71.40 | $105.19 | $120.04 | $95.26 | $76.23 | $80.28 |
B2B | $92.60 | $84.18 | $69.92 | $97.97 | $109.72 | $86.60 | $74.49 | $89.03 |
D2C | $115.81 | $112.12 | $105.95 | $112.41 | $130.37 | $103.92 | $115.08 | $108.92 |
Assurant PA | $59.92 | $66.90 | $64.51 | $45.60 | $59.28 | |||
IW | $-38.92 | $-17.71 | $-12.12 | $-75.07 | $-35.57 | |||
PA | $-96.26 | $-108.02 | $-99.66 | $-114.75 | $-127.35 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 150 | 170 | 150 | 65 | 100 | 42 | 9,587 | 577 |
B2B | 47 | 63 | 60 | 22 | 30 | 16 | 4,474 | 236 |
D2C | 36 | 26 | 37 | 11 | 16 | 8 | 2,659 | 134 |
Assurant PA | 61 | 74 | 45 | 33 | 55 | 18 | 2,312 | 195 |
IW | 4 | 3 | 5 | 0 | 0 | 0 | 60 | 7 |
PA | 2 | 4 | 3 | 0 | 0 | 0 | 81 | 5 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $10,124 | $12,683 | $12,079 | $4,767 | $7,125 | $2,276 | $906,224 | $50,644 |
Sears Home Warranty Plus | $7,454 | $7,398 | $8,339 | $3,558 | $5,090 | $1,981 | $259,313 | $23,789 |
Choice Home Warranty | $1,133 | $3,464 | $1,741 | $521 | $722 | $170 | $110,205 | $5,302 |
First American Home Buyers | $856 | $467 | $0 | $65 | $259 | $0 | $69,963 | $3,195 |
American Home Shield | $559 | $654 | $1,168 | $0 | $0 | $0 | $131,198 | $6,296 |
Other B2B Clients | $121 | $261 | $211 | $449 | $759 | $125 | $127,982 | $5,267 |
Assurant | $0 | $335 | $259 | $176 | $296 | $0 | $96,313 | $3,959 |
AIG | $0 | $262 | $0 | $0 | $0 | $2,736 | ||
Asurion | $0 | $13,304 | $1,498 | |||||
EMA/Electrolux | $12,999 | |||||||
GE (General Electric) | $73 | $0 | $0 | $0 | $32,420 | $959 | ||
LG | $0 | $43,691 | $378 | |||||
Samsung | $104 | $26 | $6,099 | $0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $213.14 | $200.04 | $199.67 | $211.27 | $221.93 | $199.17 | $202.54 | $214.52 |
Sears Home Warranty Plus | $228.14 | $220.00 | $207.07 | $223.15 | $231.05 | $210.87 | $217.92 | $237.86 |
Choice Home Warranty | $183.03 | $180.66 | $193.04 | $196.82 | $199.23 | $193.58 | $180.65 | $190.26 |
First American Home Buyers | $171.22 | $233.70 | $258.53 | $258.53 | $258.53 | $193.96 | $196.33 | |
American Home Shield | $212.31 | $182.54 | $188.63 | $202.60 | $206.92 | |||
Other B2B Clients | $121.44 | $171.06 | $153.31 | $183.59 | $189.63 | $175.58 | $192.41 | $196.61 |
Assurant | $134.15 | $165.00 | $194.25 | $231.20 | $157.29 | $207.52 | $187.36 | |
AIG | $209.34 | $138.72 | ||||||
Asurion | $226.59 | $234.68 | ||||||
EMA/Electrolux | $170.30 | |||||||
GE (General Electric) | $180.63 | $192.39 | $196.06 | |||||
LG | $0.00 | $251.39 | $164.46 | |||||
Samsung | $104.03 | $104.03 | $153.62 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 47 | 63 | 60 | 22 | 33 | 11 | 4,474 | 236 |
Sears Home Warranty Plus | 33 | 34 | 40 | 16 | 22 | 9 | 1,190 | 100 |
Choice Home Warranty | 6 | 19 | 9 | 3 | 4 | 1 | 610 | 28 |
First American Home Buyers | 5 | 2 | 0 | 0 | 1 | 0 | 361 | 16 |
American Home Shield | 3 | 4 | 6 | 0 | 0 | 0 | 648 | 30 |
Other B2B Clients | 1 | 2 | 1 | 2 | 4 | 1 | 665 | 27 |
Assurant | 0 | 2 | 2 | 1 | 2 | 0 | 464 | 21 |
AIG | 0 | 1 | 0 | 0 | 0 | 20 | ||
Asurion | 0 | 59 | 6 | |||||
EMA/Electrolux | 76 | |||||||
GE (General Electric) | 0 | 0 | 0 | 0 | 169 | 5 | ||
LG | 0 | 174 | 2 | |||||
Samsung | 1 | 0 | 40 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $5,726 | $7,346 | $7,849 | $2,602 | $3,896 | $1,190 | $572,940 | $29,627 |
Sears Home Warranty Plus | $4,124 | $4,258 | $5,454 | $1,928 | $2,749 | $1,029 | $166,236 | $13,120 |
Choice Home Warranty | $605 | $2,003 | $999 | $317 | $454 | $114 | $67,064 | $3,063 |
First American Home Buyers | $499 | $282 | $0 | $37 | $146 | $0 | $40,017 | $1,749 |
American Home Shield | $438 | $462 | $853 | $0 | $0 | $0 | $85,107 | $4,055 |
Other B2B Clients | $60 | $105 | $100 | $179 | $306 | $47 | $77,907 | $3,457 |
Assurant | $0 | $195 | $170 | $141 | $240 | $0 | $62,085 | $2,479 |
AIG | $0 | $230 | $0 | $0 | $0 | $1,399 | ||
Asurion | $0 | $8,471 | $1,017 | |||||
EMA/Electrolux | $9,591 | |||||||
GE (General Electric) | $32 | $0 | $0 | $0 | $20,814 | $485 | ||
LG | $0 | $29,838 | $202 | |||||
Samsung | $39 | $10 | $4,410 | $0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $120.55 | $115.86 | $129.75 | $123.60 | $134.55 | $111.39 | $128.05 | $125.50 |
Sears Home Warranty Plus | $126.21 | $126.63 | $135.44 | $120.72 | $130.54 | $109.58 | $139.70 | $131.19 |
Choice Home Warranty | $97.67 | $104.46 | $110.85 | $122.45 | $133.23 | $104.57 | $109.93 | $109.91 |
First American Home Buyers | $99.87 | $141.18 | $146.38 | $146.38 | $146.38 | $110.94 | $107.47 | |
American Home Shield | $166.30 | $129.09 | $137.71 | $131.42 | $133.26 | |||
Other B2B Clients | $60.37 | $69.02 | $72.87 | $72.96 | $78.94 | $69.09 | $117.13 | $129.03 |
Assurant | $78.34 | $108.44 | $155.51 | $183.68 | $127.34 | $133.77 | $117.31 | |
AIG | $184.33 | $70.91 | ||||||
Asurion | $144.27 | $159.31 | ||||||
EMA/Electrolux | $125.64 | |||||||
GE (General Electric) | $78.71 | $123.52 | $99.21 | |||||
LG | $0.00 | $171.68 | $87.66 | |||||
Samsung | $39.47 | $39.47 | $111.09 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 47 | 63 | 60 | 22 | 33 | 11 | 4,474 | 236 |
Sears Home Warranty Plus | 33 | 34 | 40 | 16 | 22 | 9 | 1,190 | 100 |
Choice Home Warranty | 6 | 19 | 9 | 3 | 4 | 1 | 610 | 28 |
First American Home Buyers | 5 | 2 | 0 | 0 | 1 | 0 | 361 | 16 |
American Home Shield | 3 | 4 | 6 | 0 | 0 | 0 | 648 | 30 |
Other B2B Clients | 1 | 2 | 1 | 2 | 4 | 1 | 665 | 27 |
Assurant | 0 | 2 | 2 | 1 | 2 | 0 | 464 | 21 |
AIG | 0 | 1 | 0 | 0 | 0 | 20 | ||
Asurion | 0 | 59 | 6 | |||||
EMA/Electrolux | 76 | |||||||
GE (General Electric) | 0 | 0 | 0 | 0 | 169 | 5 | ||
LG | 0 | 174 | 2 | |||||
Samsung | 1 | 0 | 40 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $3,007 | $3,925 | $3,769 | $4,576 | $6,095 | $3,467 | $196,027 | $16,650 |
Sears Home Warranty Plus | $2,034 | $2,223 | $2,949 | $2,964 | $3,632 | $2,504 | $55,410 | $6,927 |
Choice Home Warranty | $714 | $726 | $527 | $734 | $1,111 | $479 | $34,140 | $2,969 |
First American Home Buyers | $126 | $94 | $62 | $190 | $265 | $156 | $9,407 | $1,094 |
American Home Shield | $134 | $419 | $174 | $195 | $374 | $92 | $24,524 | $1,562 |
Other B2B Clients | $0 | $355 | $20 | $275 | $452 | $55 | $20,896 | $1,955 |
Assurant | $0 | $0 | $19 | $30 | $72 | $-7 | $23,458 | $563 |
AIG | $107 | $0 | $107 | $107 | $107 | $541 | ||
Asurion | $0 | $3,549 | $1,018 | |||||
EMA/Electrolux | $2,664 | |||||||
GE (General Electric) | $0 | $81 | $81 | $81 | $10,228 | $445 | ||
LG | $0 | $10,659 | $118 | |||||
Samsung | $0 | $17 | $552 | $0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | $63.31 | $61.90 | $62.31 | $43.81 | $70.53 | |||
Sears Home Warranty Plus | $62.25 | $66.10 | $73.24 | $201.67 | $266.55 | $138.98 | $46.56 | $69.26 |
Choice Home Warranty | $115.23 | $37.86 | $58.46 | $356.35 | $641.09 | $129.68 | $55.96 | $106.54 |
First American Home Buyers | $25.20 | $47.07 | $inf | $inf | $264.89 | $26.08 | $67.20 | |
American Home Shield | $50.78 | $117.09 | $28.11 | $inf | $inf | $37.87 | $51.34 | |
Other B2B Clients | $0.00 | $232.87 | $14.58 | $181.39 | $343.66 | $15.94 | $31.42 | $72.99 |
Assurant | $0.00 | $12.34 | $inf | $inf | $-6.82 | $50.54 | $26.66 | |
AIG | $inf | $0.00 | $inf | $inf | $inf | $27.43 | ||
Asurion | $60.44 | $159.50 | ||||||
EMA/Electrolux | $34.91 | |||||||
GE (General Electric) | $0.00 | $inf | $inf | $inf | $60.70 | $90.84 | ||
LG | $0.00 | $61.33 | $51.19 | |||||
Samsung | $0.00 | $69.22 | $13.89 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 47 | 63 | 60 | 22 | 33 | 11 | 4,474 | 236 |
Sears Home Warranty Plus | 33 | 34 | 40 | 16 | 22 | 9 | 1,190 | 100 |
Choice Home Warranty | 6 | 19 | 9 | 3 | 4 | 1 | 610 | 28 |
First American Home Buyers | 5 | 2 | 0 | 0 | 1 | 0 | 361 | 16 |
American Home Shield | 3 | 4 | 6 | 0 | 0 | 0 | 648 | 30 |
Other B2B Clients | 1 | 2 | 1 | 2 | 4 | 1 | 665 | 27 |
Assurant | 0 | 2 | 2 | 1 | 2 | 0 | 464 | 21 |
AIG | 0 | 1 | 0 | 0 | 0 | 20 | ||
Asurion | 0 | 59 | 6 | |||||
EMA/Electrolux | 76 | |||||||
GE (General Electric) | 0 | 0 | 0 | 0 | 169 | 5 | ||
LG | 0 | 174 | 2 | |||||
Samsung | 1 | 0 | 40 | 0 |
MONDAY | Last 4 Weeks Same Day Avg | Last Week Same Day | Last Year 4 Weeks Avg | Last Year Same Day | Last 4 Weeks Max | Last 4 Weeks Min | ||
---|---|---|---|---|---|---|---|---|
CHANNEL | SNS | |||||||
PHONE | PRICE_SNS_CNT | 3 | 2 | 1 | 2 | 3 | 3 | 1 |
DATE_SNS_CNT | 3 | 2 | 2 | 5 | 6 | 3 | 0 | |
OTHER_SNS | 4 | 4 | 2 | 3 | 2 | 5 | 2 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | |
---|---|---|---|---|---|---|
D2C Creates | 51 | 36 | 50 | 40 | 54 | 32 |
Weekly Actuals and Goals Dashboard: This dashboard contains weekly actual, goal and forecasted completes and weekly by payment type and planning area for the overall 100,000 completes nationally per week
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 172 | 191 | 175 | 172 | 218 | 138 | 11,896 | 680 | |
PAID | Assurant PA | 63 | 77 | 50 | 62 | 77 | 51 | 2,521 | 206 |
B2B | 52 | 71 | 65 | 67 | 80 | 55 | 5,288 | 271 | |
D2C | 51 | 36 | 50 | 40 | 54 | 32 | 3,918 | 189 | |
UNPAID | IW | 4 | 3 | 5 | 2 | 3 | 0 | 75 | 9 |
PA | 2 | 4 | 4 | 2 | 4 | 0 | 94 | 5 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 172 | 191 | 175 | 172 | 214 | 145 | 11,896 | 680 |
OTHER | 57 | 66 | 14 | 46 | 66 | 38 | 1,850 | 180 |
REFRIGERATOR | 47 | 50 | 59 | 44 | 50 | 40 | 3,919 | 194 |
WASHER | 34 | 34 | 41 | 36 | 41 | 32 | 2,729 | 134 |
DRYERS | 19 | 21 | 27 | 24 | 28 | 21 | 1,575 | 70 |
DISHWASHER | 9 | 8 | 16 | 10 | 12 | 8 | 1,065 | 62 |
COOKTOP | 3 | 5 | 4 | 2 | 5 | 1 | 180 | 11 |
FREEZER | 2 | 2 | 1 | 1 | 2 | 0 | 130 | 10 |
OVEN | 1 | 5 | 13 | 8 | 10 | 5 | 448 | 19 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
MFG_BND_NM | ||||||||
Total | 172 | 191 | 175 | 172 | 211 | 120 | 11,896 | 680 |
KENMORE | 71 | 70 | 71 | 62 | 70 | 45 | 3,400 | 204 |
OTHER BRANDS | 62 | 60 | 40 | 50 | 60 | 39 | 3,175 | 221 |
SAMSUNG | 13 | 13 | 12 | 12 | 19 | 4 | 1,197 | 60 |
WHIRLPOOL | 11 | 15 | 18 | 13 | 16 | 6 | 1,087 | 50 |
GE | 7 | 16 | 16 | 16 | 19 | 14 | 1,420 | 72 |
LG | 6 | 8 | 14 | 12 | 18 | 8 | 1,040 | 52 |
FRIGIDAIRE | 2 | 9 | 5 | 7 | 9 | 4 | 577 | 21 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 52 | 71 | 65 | 70 | 95 | 45 | 5,288 | 271 |
Sears Home Warranty Plus | 35 | 36 | 42 | 35 | 45 | 26 | 1,314 | 109 |
Choice Home Warranty | 8 | 23 | 10 | 15 | 23 | 9 | 765 | 37 |
First American Home Buyers | 5 | 2 | 0 | 2 | 3 | 1 | 417 | 17 |
American Home Shield | 3 | 4 | 7 | 4 | 7 | 1 | 743 | 33 |
Other B2B Clients | 1 | 2 | 2 | 6 | 7 | 2 | 837 | 34 |
Assurant | 0 | 3 | 2 | 5 | 6 | 3 | 532 | 24 |
AIG | 0 | 1 | 0 | 0 | 0 | 27 | ||
Asurion | 0 | 1 | 1 | 1 | 70 | 7 | ||
EMA/Electrolux | 90 | |||||||
GE (General Electric) | 1 | 0 | 1 | 0 | 227 | 6 | ||
LG | 0 | 1 | 1 | 1 | 213 | 3 | ||
Samsung | 1 | 0 | 1 | 1 | 1 | 53 | 1 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 52 | 71 | 65 | 67 | 88 | 50 | 5,288 | 271 |
OTHER | 28 | 21 | 4 | 16 | 21 | 11 | 888 | 82 |
REFRIGERATOR | 11 | 20 | 22 | 20 | 25 | 16 | 1,791 | 71 |
WASHER | 7 | 12 | 14 | 13 | 15 | 10 | 1,094 | 53 |
DISHWASHER | 3 | 2 | 6 | 3 | 4 | 2 | 560 | 31 |
DRYERS | 2 | 8 | 11 | 10 | 14 | 8 | 576 | 16 |
COOKTOP | 1 | 4 | 2 | 2 | 4 | 1 | 140 | 9 |
OVEN | 0 | 4 | 6 | 4 | 5 | 2 | 223 | 8 |
FREEZER | 0 | 0 | 0 | 0 | 0 | 16 | 1 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
MFG_BND_NM | ||||||||
Total | 52 | 71 | 65 | 67 | 92 | 46 | 5,288 | 271 |
OTHER BRANDS | 35 | 23 | 17 | 21 | 29 | 15 | 1,421 | 110 |
KENMORE | 7 | 15 | 18 | 15 | 18 | 11 | 697 | 30 |
SAMSUNG | 6 | 7 | 6 | 6 | 10 | 2 | 693 | 33 |
GE | 2 | 9 | 8 | 10 | 12 | 8 | 914 | 46 |
WHIRLPOOL | 2 | 7 | 10 | 6 | 8 | 4 | 580 | 13 |
FRIGIDAIRE | 0 | 6 | 2 | 4 | 6 | 2 | 375 | 10 |
LG | 0 | 4 | 6 | 6 | 9 | 4 | 608 | 29 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 35 | 36 | 42 | 35 | 51 | 17 | 1,314 | 109 |
OTHER | 20 | 14 | 2 | 12 | 15 | 6 | 333 | 54 |
REFRIGERATOR | 6 | 10 | 13 | 9 | 15 | 3 | 366 | 18 |
WASHER | 5 | 6 | 9 | 5 | 6 | 4 | 225 | 14 |
DISHWASHER | 2 | 0 | 5 | 1 | 3 | 0 | 129 | 13 |
COOKTOP | 1 | 1 | 0 | 0 | 0 | 11 | 2 | |
DRYERS | 1 | 3 | 6 | 5 | 7 | 3 | 165 | 4 |
OVEN | 0 | 3 | 6 | 3 | 5 | 1 | 84 | 4 |
FREEZER | 1 |
Home Warranty Initial (HW init): Customers are given a initial discount by the technician while visiting their home for the first time to get them enrolled into Sears Home Warranty Program.
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 51 | 36 | 50 | 40 | 58 | 24 | 3,918 | 189 |
OTHER | 11 | 8 | 4 | 6 | 8 | 4 | 498 | 28 |
REFRIGERATOR | 18 | 10 | 16 | 10 | 13 | 4 | 1,296 | 69 |
WASHER | 12 | 10 | 13 | 13 | 19 | 10 | 948 | 41 |
DISHWASHER | 1 | 3 | 6 | 3 | 3 | 2 | 320 | 18 |
COOKTOP | 0 | 1 | 1 | 0 | 1 | 0 | 23 | 0 |
DRYERS | 9 | 4 | 8 | 7 | 10 | 4 | 656 | 29 |
OVEN | 0 | 0 | 2 | 2 | 4 | 0 | 142 | 3 |
FREEZER | 0 | 0 | 0 | 0 | 0 | 35 | 1 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
MFG_BND_NM | ||||||||
Total | 51 | 36 | 50 | 40 | 62 | 22 | 3,918 | 189 |
KENMORE | 24 | 13 | 20 | 16 | 21 | 12 | 1,265 | 70 |
OTHER BRANDS | 12 | 10 | 12 | 10 | 16 | 5 | 1,156 | 49 |
WHIRLPOOL | 5 | 3 | 6 | 3 | 6 | 1 | 346 | 25 |
GE | 3 | 5 | 4 | 4 | 6 | 1 | 367 | 14 |
LG | 3 | 1 | 4 | 3 | 7 | 1 | 292 | 13 |
SAMSUNG | 3 | 3 | 2 | 2 | 3 | 1 | 375 | 17 |
FRIGIDAIRE | 1 | 1 | 2 | 2 | 3 | 1 | 117 | 1 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 87 | 109 | 136 | 117 | 131 | 106 | 6,399 | 439 | |
PAID | B2B | 36 | 52 | 60 | 52 | 55 | 49 | 3,238 | 206 |
D2C | 26 | 29 | 27 | 32 | 34 | 29 | 1,616 | 106 | |
Assurant PA | 21 | 27 | 42 | 31 | 39 | 27 | 1,434 | 118 | |
UNPAID | PA | 3 | 0 | 2 | 0 | 1 | 0 | 72 | 8 |
IW | 1 | 1 | 4 | 2 | 2 | 1 | 39 | 1 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 87 | 109 | 136 | 117 | 146 | 84 | 6,399 | 439 |
OTHER | 24 | 32 | 13 | 30 | 32 | 23 | 1,090 | 120 |
REFRIGERATOR | 24 | 22 | 48 | 35 | 44 | 22 | 2,002 | 131 |
WASHER | 15 | 21 | 33 | 22 | 25 | 20 | 1,432 | 80 |
DRYERS | 11 | 9 | 16 | 12 | 14 | 9 | 761 | 51 |
DISHWASHER | 9 | 17 | 13 | 10 | 17 | 5 | 617 | 36 |
OVEN | 4 | 4 | 8 | 6 | 8 | 4 | 275 | 16 |
COOKTOP | 0 | 2 | 3 | 2 | 4 | 1 | 137 | 3 |
FREEZER | 0 | 2 | 1 | 1 | 2 | 0 | 85 | 2 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
MFG_BND_NM | ||||||||
Total | 87 | 109 | 136 | 117 | 141 | 89 | 6,399 | 439 |
KENMORE | 33 | 31 | 52 | 39 | 42 | 31 | 1,757 | 131 |
OTHER BRANDS | 23 | 32 | 30 | 36 | 42 | 32 | 1,670 | 121 |
GE | 10 | 9 | 14 | 10 | 16 | 6 | 853 | 63 |
WHIRLPOOL | 8 | 12 | 14 | 9 | 12 | 5 | 525 | 38 |
SAMSUNG | 7 | 9 | 10 | 9 | 13 | 5 | 603 | 36 |
LG | 5 | 9 | 10 | 8 | 9 | 6 | 631 | 36 |
FRIGIDAIRE | 1 | 7 | 6 | 5 | 7 | 4 | 360 | 14 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 36 | 52 | 60 | 53 | 67 | 39 | 3,238 | 206 |
Sears Home Warranty Plus | 21 | 24 | 40 | 28 | 32 | 24 | 738 | 73 |
Choice Home Warranty | 9 | 15 | 8 | 13 | 15 | 11 | 575 | 40 |
American Home Shield | 4 | 8 | 4 | 4 | 8 | 2 | 481 | 30 |
First American Home Buyers | 2 | 1 | 1 | 1 | 2 | 0 | 167 | 12 |
Assurant | 0 | 0 | 0 | 3 | 5 | 0 | 376 | 13 |
Other B2B Clients | 0 | 3 | 1 | 3 | 4 | 1 | 430 | 23 |
AIG | 1 | 4 | 1 | 1 | 1 | 23 | ||
Asurion | 0 | 0 | 0 | 0 | 55 | 10 | ||
EMA/Electrolux | 65 | |||||||
GE (General Electric) | 0 | 0 | 0 | 0 | 157 | 4 | ||
LG | 1 | 0 | 0 | 0 | 145 | 1 | ||
Samsung | 0 | 0 | 0 | 0 | 0 | 26 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | PARTS | ||||||||
B2B | No Parts Installed | 22 | 32 | 23 | 26 | 32 | 22 | 1,384 | 90 |
Parts Installed | 14 | 20 | 37 | 26 | 33 | 20 | 1,854 | 116 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 62 | 81 | 87 | 84 | 111 | 58 | 4,854 | 312 |
OTHER | 18 | 20 | 8 | 17 | 20 | 15 | 776 | 73 |
REFRIGERATOR | 15 | 17 | 33 | 25 | 31 | 17 | 1,554 | 91 |
WASHER | 12 | 16 | 18 | 18 | 21 | 16 | 1,080 | 64 |
DISHWASHER | 7 | 17 | 10 | 8 | 17 | 2 | 515 | 28 |
DRYERS | 7 | 5 | 10 | 8 | 9 | 5 | 554 | 40 |
OVEN | 3 | 2 | 5 | 5 | 7 | 2 | 209 | 13 |
COOKTOP | 0 | 2 | 2 | 2 | 4 | 1 | 127 | 3 |
FREEZER | 2 | 0 | 1 | 2 | 0 | 39 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
MFG_BND_NM | ||||||||
Total | 62 | 81 | 87 | 84 | 106 | 59 | 4,854 | 312 |
KENMORE | 17 | 16 | 28 | 23 | 27 | 16 | 941 | 65 |
OTHER BRANDS | 17 | 28 | 20 | 25 | 28 | 23 | 1,287 | 82 |
GE | 10 | 8 | 10 | 9 | 14 | 5 | 754 | 54 |
SAMSUNG | 7 | 8 | 8 | 8 | 12 | 3 | 540 | 33 |
WHIRLPOOL | 7 | 11 | 11 | 8 | 11 | 5 | 455 | 33 |
LG | 3 | 4 | 7 | 5 | 8 | 3 | 563 | 34 |
FRIGIDAIRE | 1 | 6 | 4 | 4 | 6 | 4 | 314 | 11 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 21 | 24 | 40 | 29 | 42 | 15 | 738 | 73 |
OTHER | 9 | 15 | 5 | 11 | 15 | 7 | 209 | 25 |
DISHWASHER | 4 | 2 | 4 | 1 | 3 | 0 | 76 | 10 |
WASHER | 4 | 1 | 8 | 4 | 6 | 1 | 141 | 12 |
REFRIGERATOR | 3 | 4 | 14 | 6 | 10 | 4 | 203 | 17 |
DRYERS | 1 | 1 | 4 | 3 | 4 | 1 | 69 | 4 |
COOKTOP | 0 | 0 | 1 | 1 | 1 | 7 | 1 | |
OVEN | 0 | 1 | 4 | 2 | 3 | 1 | 33 | 4 |
FREEZER | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | PARTS | ||||||||
D2C | No Parts Installed | 20 | 20 | 20 | 24 | 28 | 20 | 1,052 | 63 |
Parts Installed | 6 | 9 | 7 | 8 | 11 | 2 | 564 | 43 |
Home Warranty Initial (HW init): Customers are given a initial discount by the technician while visiting their home for the first time to get them enrolled into Sears Home Warranty Program.
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 26 | 29 | 27 | 32 | 44 | 22 | 1,616 | 106 |
REFRIGERATOR | 9 | 8 | 11 | 10 | 15 | 8 | 517 | 35 |
WASHER | 5 | 9 | 8 | 10 | 12 | 8 | 413 | 25 |
DRYERS | 4 | 2 | 3 | 2 | 4 | 1 | 235 | 18 |
OTHER | 4 | 3 | 1 | 3 | 4 | 3 | 190 | 16 |
OVEN | 3 | 0 | 0 | 1 | 2 | 0 | 84 | 5 |
DISHWASHER | 1 | 6 | 4 | 4 | 6 | 2 | 142 | 6 |
COOKTOP | 0 | 0 | 0 | 0 | 0 | 0 | 8 | 1 |
FREEZER | 1 | 0 | 0 | 1 | 0 | 27 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
MFG_BND_NM | ||||||||
Total | 26 | 29 | 27 | 32 | 45 | 20 | 1,616 | 106 |
KENMORE | 11 | 11 | 10 | 13 | 16 | 11 | 525 | 36 |
SAMSUNG | 5 | 2 | 2 | 2 | 3 | 1 | 147 | 10 |
WHIRLPOOL | 5 | 5 | 3 | 4 | 5 | 3 | 138 | 11 |
GE | 3 | 1 | 2 | 2 | 3 | 1 | 157 | 16 |
FRIGIDAIRE | 1 | 3 | 1 | 2 | 3 | 1 | 53 | 5 |
LG | 1 | 1 | 2 | 2 | 5 | 1 | 144 | 10 |
OTHER BRANDS | 0 | 6 | 7 | 7 | 10 | 2 | 452 | 18 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 71.74% | 74.53% | 72.67% | 84.51% | 89.90% | 72.09% | 63.88% | 67.49% | |
PAID | B2B | 70.59% | 76.60% | 66.15% | 72.92% | 77.55% | 67.31% | 56.50% | 60.49% |
D2C | 78.57% | 80.65% | 82.76% | 81.76% | 85.29% | 77.78% | 72.33% | 78.57% | |
Assurant PA | 66.67% | 65.38% | 75.32% | 80.35% | 86.67% | 65.38% | 70.50% | 73.23% | |
UNPAID | IW | 100.00% | 50.00% | 60.00% | 87.50% | 100.00% | 50.00% | 55.00% | 33.33% |
PA | 50.00% | 42.86% | 100.00% | 100.00% | 100.00% | 48.35% | 40.00% |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 66 | 79 | 88 | 90 | 106 | 76 | 3,973 | 299 | |
PAID | B2B | 24 | 36 | 32 | 36 | 38 | 33 | 1,678 | 124 |
D2C | 22 | 25 | 24 | 28 | 30 | 25 | 1,218 | 77 | |
Assurant PA | 18 | 17 | 30 | 25 | 35 | 17 | 1,011 | 93 | |
UNPAID | IW | 1 | 1 | 2 | 1 | 2 | 1 | 22 | 1 |
PA | 1 | 0 | 1 | 0 | 1 | 0 | 44 | 4 |
1.First Time Completes % per Repair: Measurement of how many attempts to drive a completed service order
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 71.74% | 74.53% | 72.67% | 73.83% | 87.93% | 62.08% | 63.88% | 67.49% |
REFRIGERATOR | 76.00% | 70.00% | 73.33% | 78.43% | 85.00% | 70.00% | 59.43% | 68.50% |
OTHER | 80.95% | 71.79% | 75.00% | 78.26% | 87.50% | 66.67% | 72.75% | 80.67% |
DRYERS | 90.91% | 100.00% | 79.10% | 88.01% | 100.00% | 78.57% | 71.39% | 75.93% |
WASHER | 52.94% | 71.43% | 68.64% | 76.71% | 80.95% | 71.43% | 61.55% | 51.22% |
DISHWASHER | 80.00% | 84.62% | 71.70% | 78.86% | 87.50% | 60.00% | 62.32% | 60.00% |
OVEN | 37.50% | 60.00% | 66.67% | 57.01% | 62.50% | 50.00% | 56.38% | 45.45% |
COOKTOP | 77.78% | 33.33% | 100.00% | 0.00% | 47.29% | 33.33% | ||
FREEZER | 100.00% | 75.00% | 100.00% | 100.00% | 100.00% | 80.72% | 100.00% |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 66 | 79 | 88 | 90 | 113 | 62 | 3,973 | 299 |
REFRIGERATOR | 19 | 14 | 30 | 26 | 34 | 14 | 1,144 | 87 |
OTHER | 17 | 28 | 8 | 26 | 28 | 20 | 809 | 96 |
DRYERS | 10 | 7 | 13 | 10 | 11 | 7 | 539 | 41 |
WASHER | 9 | 15 | 20 | 17 | 21 | 14 | 850 | 42 |
DISHWASHER | 8 | 11 | 10 | 7 | 11 | 5 | 344 | 21 |
OVEN | 3 | 3 | 4 | 4 | 5 | 2 | 159 | 10 |
COOKTOP | 0 | 0 | 2 | 0 | 2 | 0 | 61 | 1 |
FREEZER | 0 | 1 | 1 | 0 | 1 | 0 | 67 | 1 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
AIG | 100.00% | 83.33% | 100.00% | 100.00% | 100.00% | 70.59% | ||
American Home Shield | 66.67% | 100.00% | 54.55% | 67.08% | 100.00% | 33.33% | 53.42% | 43.33% |
Assurant | 0.00% | 50.00% | 100.00% | 100.00% | 100.00% | 51.28% | 61.54% | |
Asurion | 36.11% | 66.67% | ||||||
Choice Home Warranty | 85.71% | 91.67% | 88.24% | 86.06% | 91.67% | 70.00% | 59.01% | 69.05% |
EMA/Electrolux | 62.50% | |||||||
First American Home Buyers | 100.00% | 50.00% | 50.00% | 54.17% | 100.00% | 0.00% | 48.43% | 58.33% |
GE (General Electric) | 56.41% | 50.00% | ||||||
LG | 60.00% | 57.78% | 50.00% | |||||
Other B2B Clients | 0.00% | 66.67% | 50.00% | 91.67% | 100.00% | 66.67% | 62.60% | 68.42% |
Samsung | 100.00% | 61.54% | ||||||
Sears Home Warranty Plus | 70.00% | 69.23% | 63.97% | 65.90% | 75.86% | 48.15% | 57.16% | 60.81% |
Total | 70.59% | 76.60% | 66.15% | 80.70% | 95.36% | 59.74% | 56.50% | 60.49% |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 24 | 36 | 32 | 36 | 45 | 23 | 1,678 | 124 |
Sears Home Warranty Plus | 14 | 18 | 22 | 18 | 22 | 13 | 391 | 45 |
Choice Home Warranty | 6 | 11 | 4 | 10 | 11 | 7 | 344 | 29 |
American Home Shield | 2 | 3 | 2 | 2 | 3 | 1 | 211 | 13 |
First American Home Buyers | 2 | 1 | 0 | 1 | 2 | 0 | 77 | 7 |
Assurant | 0 | 0 | 0 | 2 | 3 | 0 | 180 | 8 |
Other B2B Clients | 0 | 2 | 1 | 2 | 3 | 1 | 241 | 13 |
AIG | 1 | 2 | 1 | 1 | 1 | 12 | ||
Asurion | 0 | 0 | 0 | 0 | 13 | 6 | ||
EMA/Electrolux | 35 | |||||||
GE (General Electric) | 0 | 0 | 0 | 0 | 88 | 2 | ||
LG | 1 | 0 | 0 | 0 | 78 | 1 | ||
Samsung | 0 | 0 | 0 | 0 | 0 | 8 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 70.59% | 76.60% | 66.15% | 67.50% | 91.28% | 42.59% | 56.50% | 60.49% |
OTHER | 90.00% | 76.19% | 70.00% | 78.12% | 91.67% | 60.00% | 71.75% | 78.18% |
DISHWASHER | 75.00% | 87.50% | 62.50% | 44.79% | 87.50% | 0.00% | 50.79% | 52.38% |
WASHER | 50.00% | 83.33% | 58.06% | 75.00% | 83.33% | 66.67% | 52.58% | 47.62% |
REFRIGERATOR | 100.00% | 50.00% | 69.12% | 65.87% | 76.47% | 50.00% | 52.19% | 59.26% |
DRYERS | 66.67% | 100.00% | 69.23% | 87.86% | 100.00% | 71.43% | 62.20% | 71.43% |
OVEN | 0.00% | 100.00% | 61.11% | 70.83% | 100.00% | 50.00% | 46.21% | 30.00% |
COOKTOP | 75.00% | 50.00% | 100.00% | 0.00% | 45.19% | 0.00% | ||
FREEZER | 100.00% | 70.00% |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 24 | 36 | 32 | 36 | 53 | 22 | 1,678 | 124 |
OTHER | 9 | 16 | 4 | 12 | 16 | 9 | 419 | 43 |
DISHWASHER | 6 | 7 | 4 | 2 | 7 | 0 | 161 | 11 |
REFRIGERATOR | 4 | 4 | 12 | 8 | 13 | 4 | 476 | 32 |
WASHER | 3 | 5 | 4 | 6 | 6 | 5 | 326 | 20 |
DRYERS | 2 | 3 | 4 | 4 | 6 | 3 | 181 | 15 |
COOKTOP | 0 | 0 | 1 | 0 | 2 | 0 | 47 | 0 |
OVEN | 0 | 1 | 3 | 2 | 3 | 1 | 61 | 3 |
FREEZER | 0 | 0 | 0 | 0 | 0 | 7 | 0 |
1.Trips per Repair (TPR): Measurement of how many attempts to drive a completed service order
$ TPR = (attempts / (completes - recall ) ) $
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 1.51 | 1.50 | 1.45 | 1.19 | 1.56 | 1.54 | |||
PAID | B2B | 1.48 | 1.38 | 1.43 | 1.41 | 1.50 | 1.37 | 1.61 | 1.62 |
D2C | 1.38 | 1.37 | 1.28 | 1.29 | 1.37 | 1.21 | 1.41 | 1.32 | |
Assurant PA | 1.82 | 1.85 | 1.55 | 1.55 | 1.85 | 1.37 | 1.57 | 1.56 | |
UNPAID | PA | 1.33 | 2.00 | 1.00 | 1.00 | 1.00 | 2.19 | 2.14 | |
IW | 1.00 | inf | 1.83 | inf | inf | 1.00 | 1.91 | 3.00 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAID_FLAG | PAYMENT_TYPE | ||||||||
Total | 118 | 141 | 180 | 146 | 162 | 135 | 9,184 | 621 | |
PAID | B2B | 49 | 65 | 80 | 68 | 72 | 65 | 4,891 | 313 |
D2C | 33 | 37 | 33 | 39 | 41 | 37 | 2,138 | 129 | |
Assurant PA | 31 | 37 | 58 | 38 | 46 | 32 | 1,965 | 161 | |
UNPAID | PA | 4 | 0 | 4 | 0 | 1 | 0 | 129 | 15 |
IW | 1 | 2 | 6 | 2 | 2 | 1 | 61 | 3 |
1.Trips per Repair (TPR): Measurement of how many attempts to drive a completed service order
$ TPR = (attempts / (completes - recall ) ) $
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 1.51 | 1.50 | 1.45 | 1.38 | 1.63 | 1.19 | 1.56 | 1.54 |
OTHER | 1.30 | 1.57 | 1.29 | 1.46 | 1.70 | 1.24 | 1.41 | 1.39 |
REFRIGERATOR | 1.60 | 1.61 | 1.44 | 1.43 | 1.61 | 1.24 | 1.67 | 1.58 |
WASHER | 1.64 | 1.53 | 1.52 | 1.38 | 1.53 | 1.24 | 1.56 | 1.68 |
DISHWASHER | 1.22 | 1.36 | 1.47 | 1.47 | 1.83 | 1.10 | 1.56 | 1.56 |
DRYERS | 1.50 | 1.29 | 1.34 | 1.37 | 1.58 | 1.18 | 1.44 | 1.41 |
OVEN | 2.50 | 1.75 | 1.59 | 1.58 | 1.75 | 1.50 | 1.63 | 2.07 |
COOKTOP | 1.00 | 1.67 | 1.33 | 2.00 | 1.00 | 1.67 | 2.00 | |
FREEZER | 1.00 | 1.50 | 1.00 | 1.00 | 1.00 | 1.27 | 1.00 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 118 | 141 | 180 | 146 | 182 | 114 | 9,184 | 621 |
REFRIGERATOR | 32 | 29 | 63 | 42 | 51 | 29 | 2,969 | 185 |
OTHER | 30 | 44 | 16 | 38 | 44 | 34 | 1,467 | 153 |
WASHER | 23 | 29 | 46 | 28 | 31 | 26 | 2,082 | 126 |
DRYERS | 12 | 9 | 20 | 14 | 19 | 9 | 1,022 | 65 |
DISHWASHER | 11 | 19 | 17 | 12 | 19 | 8 | 892 | 53 |
OVEN | 10 | 7 | 12 | 9 | 12 | 6 | 427 | 31 |
COOKTOP | 0 | 2 | 4 | 3 | 4 | 2 | 222 | 6 |
FREEZER | 0 | 2 | 2 | 1 | 2 | 0 | 103 | 2 |
1.Trips per Repair (TPR): Measurement of how many attempts to drive a completed service order
$ TPR = (attempts /( completes - recall ) ) $
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 1.48 | 1.38 | 1.43 | 1.29 | 1.12 | 1.61 | 1.62 | |
Sears Home Warranty Plus | 1.38 | 1.48 | 1.43 | 1.46 | 1.65 | 1.30 | 1.58 | 1.53 |
Choice Home Warranty | 1.25 | 1.23 | 1.35 | 1.41 | 1.56 | 1.23 | 1.64 | 1.45 |
American Home Shield | 2.50 | 1.33 | 1.60 | 1.81 | 2.50 | 1.33 | 1.66 | 2.39 |
First American Home Buyers | 1.50 | 2.00 | 1.33 | inf | 1.00 | 1.78 | 1.82 | |
Assurant | inf | 2.00 | 1.00 | 1.00 | 1.00 | 1.66 | 1.80 | |
Other B2B Clients | inf | 1.33 | 1.75 | 1.08 | 1.33 | 1.00 | 1.48 | 1.35 |
AIG | 1.00 | 1.20 | 1.00 | 1.00 | 1.00 | 1.45 | ||
Asurion | inf | 1.67 | 1.40 | |||||
EMA/Electrolux | 1.59 | |||||||
GE (General Electric) | 1.59 | 1.50 | ||||||
LG | 1.40 | 1.60 | 2.00 | |||||
Samsung | 1.00 | 1.48 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 49 | 65 | 80 | 68 | 80 | 54 | 4,891 | 313 |
Sears Home Warranty Plus | 29 | 34 | 55 | 39 | 43 | 34 | 1,118 | 112 |
Choice Home Warranty | 10 | 16 | 9 | 14 | 16 | 13 | 875 | 55 |
American Home Shield | 5 | 8 | 6 | 6 | 8 | 4 | 728 | 55 |
First American Home Buyers | 3 | 2 | 1 | 2 | 3 | 1 | 272 | 20 |
Assurant | 1 | 0 | 0 | 3 | 5 | 0 | 580 | 18 |
Other B2B Clients | 1 | 4 | 2 | 3 | 4 | 1 | 613 | 31 |
AIG | 1 | 4 | 1 | 1 | 1 | 32 | ||
Asurion | 0 | 0 | 0 | 0 | 90 | 14 | ||
EMA/Electrolux | 92 | |||||||
GE (General Electric) | 0 | 0 | 0 | 0 | 240 | 6 | ||
LG | 2 | 0 | 0 | 0 | 217 | 2 | ||
Samsung | 0 | 0 | 0 | 0 | 0 | 34 | 0 |
1.Trips per Repair (TPR): Measurement of how many attempts to drive a completed service order
$ TPR = (attempts /( completes - recall ) ) $
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 1.48 | 1.38 | 1.43 | 1.33 | 1.16 | 1.61 | 1.62 | |
OTHER | 1.14 | 1.29 | 1.35 | 1.29 | 1.55 | 1.15 | 1.39 | 1.35 |
WASHER | 1.43 | 1.29 | 1.49 | 1.34 | 1.50 | 1.25 | 1.63 | 1.68 |
DISHWASHER | 1.33 | 1.33 | 1.46 | inf | 1.25 | 1.67 | 1.62 | |
REFRIGERATOR | 1.60 | 2.00 | 1.39 | 1.64 | 2.00 | 1.44 | 1.71 | 1.76 |
DRYERS | 4.00 | 1.50 | 1.40 | 1.52 | 2.00 | 1.20 | 1.55 | 1.61 |
OVEN | inf | 1.00 | 1.56 | 1.30 | 1.60 | 1.00 | 1.72 | 2.12 |
COOKTOP | 1.00 | 1.50 | 1.25 | 2.00 | 1.00 | 1.65 | 2.50 | |
FREEZER | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.25 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 49 | 65 | 80 | 68 | 92 | 48 | 4,891 | 313 |
OTHER | 16 | 22 | 9 | 17 | 22 | 15 | 798 | 74 |
WASHER | 10 | 9 | 15 | 11 | 12 | 9 | 1,037 | 64 |
DISHWASHER | 8 | 12 | 9 | 6 | 12 | 2 | 576 | 34 |
REFRIGERATOR | 8 | 14 | 28 | 19 | 23 | 14 | 1,605 | 90 |
DRYERS | 4 | 3 | 9 | 6 | 10 | 3 | 459 | 29 |
OVEN | 3 | 2 | 7 | 5 | 8 | 2 | 210 | 17 |
COOKTOP | 0 | 2 | 2 | 3 | 4 | 2 | 191 | 5 |
FREEZER | 1 | 0 | 1 | 1 | 1 | 15 | 0 |
1.Trips per Repair (TPR): Measurement of how many attempts to drive a completed service order
$ TPR = (attempts /( completes - recall ) ) $
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 1.38 | 1.37 | 1.28 | 1.41 | 1.32 | |||
REFRIGERATOR | 1.38 | 1.12 | 1.17 | 1.18 | 1.33 | 1.10 | 1.52 | 1.32 |
WASHER | 1.75 | 1.38 | 1.28 | 1.22 | 1.38 | 1.09 | 1.31 | 1.35 |
OTHER | 1.50 | 2.00 | 1.40 | 1.65 | 2.00 | 1.33 | 1.45 | 1.40 |
DRYERS | 1.00 | 1.00 | 1.36 | 1.40 | 2.00 | 1.00 | 1.42 | 1.22 |
OVEN | 1.33 | inf | 2.00 | inf | inf | 1.00 | 1.33 | 1.50 |
DISHWASHER | 1.00 | 1.40 | 1.36 | 1.18 | 1.40 | 1.00 | 1.29 | 1.17 |
COOKTOP | 2.00 | inf | inf | inf | 1.75 | 1.00 | ||
FREEZER | 1.00 | 1.00 | 1.00 | 1.00 | 1.28 |
1.Trips per Repair (TPR): Measurement of how many attempts to drive a completed service order
$ TPR = (attempts /( completes - recall ) ) $
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 33 | 37 | 33 | 39 | 55 | 26 | 2,138 | 129 |
REFRIGERATOR | 11 | 9 | 12 | 12 | 16 | 9 | 706 | 41 |
WASHER | 7 | 11 | 9 | 12 | 14 | 9 | 519 | 31 |
OTHER | 6 | 6 | 2 | 5 | 7 | 3 | 263 | 21 |
DRYERS | 4 | 2 | 4 | 3 | 5 | 2 | 318 | 22 |
OVEN | 4 | 1 | 1 | 2 | 4 | 1 | 109 | 6 |
DISHWASHER | 1 | 7 | 5 | 4 | 7 | 2 | 177 | 7 |
COOKTOP | 0 | 0 | 0 | 0 | 1 | 0 | 14 | 1 |
FREEZER | 1 | 0 | 0 | 1 | 0 | 32 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 43.68 | 55.91 | 65.63 | 56.86 | 61.62 | 51.06 | 55.72 | 56.22 |
B2B | 49.83 | 63.38 | 69.59 | 66.43 | 71.76 | 59.60 | 57.40 | 62.42 |
D2C | 35.15 | 42.52 | 56.95 | 47.30 | 51.48 | 42.52 | 52.37 | 44.18 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 62 | 81 | 87 | 84 | 89 | 78 | 4,854 | 312 |
B2B | 36 | 52 | 60 | 52 | 55 | 49 | 3,238 | 206 |
D2C | 26 | 29 | 27 | 32 | 34 | 29 | 1,616 | 106 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
AIG | 36.00 | 52.19 | 36.00 | 36.00 | 36.00 | 45.04 | ||
American Home Shield | 24.25 | 41.00 | 62.53 | 74.59 | 135.50 | 41.00 | 54.47 | 65.57 |
Assurant | inf | 63.00 | 59.37 | 72.60 | 35.50 | 54.06 | 42.92 | |
Asurion | inf | 64.15 | 86.70 | |||||
Choice Home Warranty | 46.56 | 47.47 | 67.77 | 54.05 | 74.31 | 44.50 | 59.93 | 59.10 |
EMA/Electrolux | 55.11 | |||||||
First American Home Buyers | 87.00 | 169.00 | 72.33 | inf | 49.00 | 55.84 | 64.17 | |
GE (General Electric) | 52.58 | 77.75 | ||||||
LG | 76.20 | 56.63 | 117.00 | |||||
Other B2B Clients | inf | 57.67 | 103.00 | 60.69 | 77.33 | 32.75 | 52.54 | 54.13 |
Samsung | 29.00 | 49.35 | ||||||
Sears Home Warranty Plus | 49.71 | 78.25 | 71.02 | 74.35 | 83.59 | 61.91 | 63.76 | 63.82 |
Total | 49.83 | 63.38 | 69.59 | 59.84 | 42.95 | 57.40 | 62.42 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 36 | 52 | 60 | 53 | 67 | 39 | 3,238 | 206 |
Sears Home Warranty Plus | 21 | 24 | 40 | 28 | 32 | 24 | 738 | 73 |
Choice Home Warranty | 9 | 15 | 8 | 13 | 15 | 11 | 575 | 40 |
American Home Shield | 4 | 8 | 4 | 4 | 8 | 2 | 481 | 30 |
First American Home Buyers | 2 | 1 | 1 | 1 | 2 | 0 | 167 | 12 |
Assurant | 0 | 0 | 0 | 3 | 5 | 0 | 376 | 13 |
Other B2B Clients | 0 | 3 | 1 | 3 | 4 | 1 | 430 | 23 |
AIG | 1 | 4 | 1 | 1 | 1 | 23 | ||
Asurion | 0 | 0 | 0 | 0 | 55 | 10 | ||
EMA/Electrolux | 65 | |||||||
GE (General Electric) | 0 | 0 | 0 | 0 | 157 | 4 | ||
LG | 1 | 0 | 0 | 0 | 145 | 1 | ||
Samsung | 0 | 0 | 0 | 0 | 0 | 26 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 49.83 | 63.38 | 69.59 | 58.46 | 46.25 | 57.40 | 62.42 | |
OTHER | 51.14 | 73.35 | 53.85 | 71.54 | 82.18 | 63.85 | 54.38 | 59.35 |
WASHER | 46.00 | 65.00 | 78.82 | 63.98 | 68.00 | 60.78 | 56.89 | 69.15 |
DISHWASHER | 40.50 | 60.00 | 73.81 | inf | 51.00 | 55.04 | 42.91 | |
REFRIGERATOR | 57.33 | 73.56 | 68.13 | 71.27 | 85.56 | 55.11 | 63.06 | 68.87 |
DRYERS | 42.00 | 29.00 | 53.62 | 57.04 | 82.50 | 29.00 | 49.03 | 42.86 |
COOKTOP | 34.00 | 76.14 | 42.40 | 67.00 | 29.25 | 58.62 | 130.00 | |
OVEN | inf | 36.00 | 91.68 | 58.02 | 68.40 | 36.00 | 52.94 | 96.75 |
FREEZER | 45.00 | 57.00 | 45.00 | 45.00 | 45.00 | 74.00 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 36 | 52 | 60 | 53 | 73 | 34 | 3,238 | 206 |
OTHER | 14 | 17 | 7 | 14 | 17 | 11 | 586 | 57 |
WASHER | 7 | 7 | 11 | 8 | 9 | 7 | 667 | 39 |
DISHWASHER | 6 | 11 | 6 | 4 | 11 | 0 | 373 | 22 |
REFRIGERATOR | 6 | 9 | 22 | 15 | 19 | 9 | 1,037 | 56 |
DRYERS | 3 | 3 | 6 | 5 | 7 | 3 | 319 | 22 |
COOKTOP | 0 | 2 | 2 | 2 | 4 | 1 | 119 | 2 |
OVEN | 0 | 2 | 5 | 4 | 5 | 2 | 125 | 8 |
FREEZER | 1 | 0 | 1 | 1 | 1 | 12 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
COOKTOP | 121.00 | inf | inf | inf | 46.12 | 29.00 | ||
DISHWASHER | 3.00 | 27.33 | 46.33 | 37.98 | 54.75 | 20.50 | 47.73 | 33.83 |
DRYERS | 15.50 | 21.50 | 42.92 | 50.52 | 71.00 | 21.50 | 55.02 | 46.17 |
FREEZER | 85.00 | inf | inf | 85.00 | 34.48 | |||
OTHER | 70.00 | 59.67 | 85.80 | 70.87 | 84.67 | 59.67 | 56.94 | 53.56 |
OVEN | 34.33 | inf | 126.00 | inf | inf | 57.50 | 51.63 | 45.20 |
REFRIGERATOR | 37.33 | 43.12 | 57.80 | 45.53 | 49.56 | 43.12 | 56.28 | 43.60 |
Total | 35.15 | 42.52 | 56.95 | 52.37 | 44.18 | |||
WASHER | 26.00 | 39.11 | 55.03 | 36.17 | 41.73 | 27.25 | 46.89 | 40.44 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 26 | 29 | 27 | 32 | 44 | 22 | 1,616 | 106 |
REFRIGERATOR | 9 | 8 | 11 | 10 | 15 | 8 | 517 | 35 |
WASHER | 5 | 9 | 8 | 10 | 12 | 8 | 413 | 25 |
DRYERS | 4 | 2 | 3 | 2 | 4 | 1 | 235 | 18 |
OTHER | 4 | 3 | 1 | 3 | 4 | 3 | 190 | 16 |
OVEN | 3 | 0 | 0 | 1 | 2 | 0 | 84 | 5 |
DISHWASHER | 1 | 6 | 4 | 4 | 6 | 2 | 142 | 6 |
COOKTOP | 0 | 0 | 0 | 0 | 0 | 0 | 8 | 1 |
FREEZER | 1 | 0 | 0 | 1 | 0 | 27 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | MFG_BND_NM | ||||||||
B2B | FRIGIDAIRE | 80.33 | 66.45 | 48.67 | 80.33 | 5.00 | 51.81 | 66.00 | |
GE | 47.86 | 66.43 | 78.16 | 66.77 | 84.00 | 56.50 | 56.59 | 57.47 | |
KENMORE | 46.83 | 67.80 | 68.90 | 65.84 | 76.36 | 59.00 | 60.31 | 50.55 | |
LG | 91.00 | 73.33 | 61.52 | 86.58 | 105.50 | 73.33 | 60.54 | 57.63 | |
OTHER BRANDS | 51.82 | 64.64 | 72.35 | 70.95 | 78.87 | 64.64 | 56.11 | 67.67 | |
SAMSUNG | 6.50 | 46.83 | 78.00 | 71.94 | 102.00 | 44.60 | 57.59 | 77.09 | |
WHIRLPOOL | 51.00 | 54.67 | 59.09 | 52.79 | 58.00 | 42.00 | 58.70 | 60.23 | |
D2C | FRIGIDAIRE | 21.00 | 20.33 | 42.50 | 39.12 | 60.67 | 20.33 | 46.92 | 23.20 |
GE | 39.33 | 29.00 | 42.70 | 37.92 | 73.00 | 23.67 | 49.24 | 49.00 | |
KENMORE | 47.64 | 40.18 | 55.02 | 44.86 | 47.69 | 40.18 | 49.23 | 49.53 | |
LG | 24.00 | 90.00 | 45.83 | 47.70 | 90.00 | 27.00 | 48.59 | 42.50 | |
OTHER BRANDS | inf | 71.50 | 69.62 | 67.94 | 79.00 | 53.60 | 60.08 | 56.11 | |
SAMSUNG | 27.20 | 27.50 | 55.38 | 31.54 | 45.67 | 26.00 | 53.59 | 32.40 | |
WHIRLPOOL | 17.20 | 25.40 | 56.18 | 49.35 | 65.67 | 25.40 | 47.30 | 21.91 | |
Total | 43.68 | 55.91 | 65.63 | 55.86 | 74.77 | 40.09 | 55.72 | 56.22 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 48.81 | 48.58 | 36.29 | 40.51 | 49.75 | 34.19 | 49.17 | 49.34 |
B2B | 54.58 | 45.46 | 36.50 | 35.45 | 45.46 | 29.01 | 47.31 | 49.01 |
D2C | 40.24 | 54.05 | 35.77 | 45.56 | 54.05 | 39.38 | 53.42 | 50.11 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | ||||||||
Total | 82 | 102 | 113 | 106 | 113 | 102 | 7,029 | 442 |
B2B | 49 | 65 | 80 | 68 | 72 | 65 | 4,891 | 313 |
D2C | 33 | 37 | 33 | 39 | 41 | 37 | 2,138 | 129 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 54.58 | 45.46 | 36.50 | 34.90 | 43.10 | 25.87 | 47.31 | 49.01 |
Sears Home Warranty Plus | 48.92 | 48.97 | 34.82 | 35.10 | 48.97 | 27.15 | 42.14 | 50.55 |
Choice Home Warranty | 75.48 | 43.52 | 39.73 | 36.77 | 43.52 | 29.34 | 51.12 | 61.63 |
American Home Shield | 60.15 | 40.46 | 43.07 | 35.77 | 40.46 | 30.58 | 46.08 | 44.41 |
First American Home Buyers | 53.08 | 50.00 | 44.60 | 29.63 | 50.00 | 0.00 | 44.07 | 47.96 |
Assurant | 41.17 | 26.38 | 31.83 | 35.33 | 26.69 | 48.67 | 28.49 | |
Other B2B Clients | 0.00 | 34.20 | 37.82 | 42.09 | 50.29 | 34.20 | 49.10 | 42.12 |
AIG | 33.12 | 37.14 | 33.12 | 33.12 | 33.12 | 48.58 | ||
Asurion | 30.50 | 48.16 | 39.53 | |||||
EMA/Electrolux | 49.46 | |||||||
GE (General Electric) | 50.81 | 60.71 | ||||||
LG | 46.17 | 51.22 | 75.97 | |||||
Samsung | 39.83 | 56.68 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
CLIENT_NM | ||||||||
Total | 49 | 65 | 80 | 68 | 80 | 54 | 4,891 | 313 |
Sears Home Warranty Plus | 29 | 34 | 55 | 39 | 43 | 34 | 1,118 | 112 |
Choice Home Warranty | 10 | 16 | 9 | 14 | 16 | 13 | 875 | 55 |
American Home Shield | 5 | 8 | 6 | 6 | 8 | 4 | 728 | 55 |
First American Home Buyers | 3 | 2 | 1 | 2 | 3 | 1 | 272 | 20 |
Assurant | 1 | 0 | 0 | 3 | 5 | 0 | 580 | 18 |
Other B2B Clients | 1 | 4 | 2 | 3 | 4 | 1 | 613 | 31 |
AIG | 1 | 4 | 1 | 1 | 1 | 32 | ||
Asurion | 0 | 0 | 0 | 0 | 90 | 14 | ||
EMA/Electrolux | 92 | |||||||
GE (General Electric) | 0 | 0 | 0 | 0 | 240 | 6 | ||
LG | 2 | 0 | 0 | 0 | 217 | 2 | ||
Samsung | 0 | 0 | 0 | 0 | 0 | 34 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 54.58 | 45.46 | 36.50 | 36.15 | 46.03 | 27.91 | 47.31 | 49.01 |
OTHER | 65.44 | 52.20 | 38.06 | 45.80 | 52.20 | 39.89 | 51.04 | 67.94 |
WASHER | 34.62 | 46.78 | 35.16 | 29.62 | 46.78 | 20.89 | 45.67 | 40.13 |
DISHWASHER | 32.78 | 35.41 | 41.36 | 33.45 | 38.21 | 25.94 | 46.52 | 37.60 |
REFRIGERATOR | 95.65 | 43.74 | 35.73 | 33.08 | 43.74 | 24.22 | 47.21 | 45.46 |
DRYERS | 20.59 | 38.90 | 35.47 | 26.41 | 38.90 | 18.26 | 47.12 | 50.39 |
OVEN | 57.19 | 33.12 | 33.54 | 36.75 | 41.95 | 31.82 | 44.83 | 44.75 |
COOKTOP | 58.87 | 44.35 | 36.46 | 58.87 | 14.65 | 46.31 | 30.82 | |
FREEZER | 47.62 | 30.17 | 47.62 | 47.62 | 47.62 | 55.75 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 49 | 65 | 80 | 68 | 92 | 48 | 4,891 | 313 |
OTHER | 16 | 22 | 9 | 17 | 22 | 15 | 798 | 74 |
WASHER | 10 | 9 | 15 | 11 | 12 | 9 | 1,037 | 64 |
DISHWASHER | 8 | 12 | 9 | 6 | 12 | 2 | 576 | 34 |
REFRIGERATOR | 8 | 14 | 28 | 19 | 23 | 14 | 1,605 | 90 |
DRYERS | 4 | 3 | 9 | 6 | 10 | 3 | 459 | 29 |
OVEN | 3 | 2 | 7 | 5 | 8 | 2 | 210 | 17 |
COOKTOP | 0 | 2 | 2 | 3 | 4 | 2 | 191 | 5 |
FREEZER | 1 | 0 | 1 | 1 | 1 | 15 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 40.24 | 54.05 | 35.77 | 47.54 | 38.49 | 53.42 | 50.11 | |
REFRIGERATOR | 58.81 | 38.26 | 37.59 | 46.42 | 57.60 | 38.26 | 52.99 | 47.21 |
WASHER | 21.79 | 58.32 | 31.47 | 40.37 | 58.32 | 26.98 | 50.40 | 54.73 |
OTHER | 34.59 | 90.54 | 43.49 | 62.99 | 90.54 | 44.54 | 62.39 | 59.19 |
DRYERS | 59.76 | 46.93 | 28.03 | 45.66 | 55.52 | 38.34 | 53.34 | 55.54 |
OVEN | 20.51 | 71.30 | 49.78 | 42.57 | 71.30 | 28.05 | 51.88 | 24.78 |
DISHWASHER | 0.00 | 37.03 | 35.32 | 36.13 | 48.67 | 26.91 | 52.65 | 25.47 |
COOKTOP | 44.25 | 58.67 | 58.67 | 58.67 | 31.92 | 40.61 | ||
FREEZER | 46.17 | inf | inf | 46.17 | 57.93 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | |
---|---|---|---|---|---|---|---|---|
INDUSTRY | ||||||||
Total | 33 | 37 | 33 | 39 | 55 | 26 | 2,138 | 129 |
REFRIGERATOR | 11 | 9 | 12 | 12 | 16 | 9 | 706 | 41 |
WASHER | 7 | 11 | 9 | 12 | 14 | 9 | 519 | 31 |
OTHER | 6 | 6 | 2 | 5 | 7 | 3 | 263 | 21 |
DRYERS | 4 | 2 | 4 | 3 | 5 | 2 | 318 | 22 |
OVEN | 4 | 1 | 1 | 2 | 4 | 1 | 109 | 6 |
DISHWASHER | 1 | 7 | 5 | 4 | 7 | 2 | 177 | 7 |
COOKTOP | 0 | 0 | 0 | 0 | 1 | 0 | 14 | 1 |
FREEZER | 1 | 0 | 0 | 1 | 0 | 32 | 0 |
1. MONDAY | 8. Last Week MONDAY | Last Year 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Avg | Last 4 Weeks MONDAY Max | Last 4 Weeks MONDAY Min | National on MONDAY | District on MONDAY | ||
---|---|---|---|---|---|---|---|---|---|
PAYMENT_TYPE | MFG_BND_NM | ||||||||
B2B | FRIGIDAIRE | 0.37 | 0.79 | 0.54 | 0.78 | 0.37 | 0.75 | 0.58 | |
GE | 0.58 | 0.58 | 0.60 | 0.48 | 0.58 | 0.37 | 0.78 | 0.67 | |
KENMORE | 0.83 | 0.94 | 0.56 | 0.60 | 0.94 | 0.40 | 0.73 | 0.69 | |
LG | 1.92 | 0.64 | 0.68 | 0.54 | 0.69 | 0.29 | 0.79 | 1.04 | |
OTHER BRANDS | 0.93 | 0.86 | 0.60 | 0.68 | 0.86 | 0.60 | 0.83 | 0.97 | |
SAMSUNG | 0.69 | 0.85 | 0.60 | 0.56 | 0.85 | 0.20 | 0.80 | 0.64 | |
WHIRLPOOL | 1.12 | 0.75 | 0.64 | 0.52 | 0.75 | 0.29 | 0.78 | 0.83 | |
D2C | FRIGIDAIRE | 0.52 | 0.45 | 0.64 | 0.71 | 1.04 | 0.45 | 1.01 | 0.41 |
GE | 0.39 | 1.09 | 0.55 | 0.78 | 1.09 | 0.66 | 0.87 | 0.69 | |
KENMORE | 0.87 | 0.89 | 0.65 | 0.76 | 0.89 | 0.63 | 0.84 | 0.91 | |
LG | 0.65 | 0.55 | 0.40 | 0.75 | 1.42 | 0.51 | 0.92 | 0.88 | |
OTHER BRANDS | 1.18 | 1.11 | 0.60 | 0.78 | 1.11 | 0.55 | 0.94 | 0.92 | |
SAMSUNG | 0.50 | 1.15 | 0.54 | 1.23 | 1.91 | 0.83 | 0.86 | 0.79 | |
WHIRLPOOL | 0.42 | 0.57 | 0.58 | 0.57 | 0.70 | 0.43 | 0.87 | 0.82 | |
Total | 0.81 | 0.81 | 0.60 | 0.68 | 0.97 | 0.47 | 0.82 | 0.82 |
MONDAY | CURRENT WEEK AVG | LAST 4 WEEKS MONDAY AVG | LAST YEAR 4 WEEKS MONDAY AVG | MONDAY NATIONAL | MONDAY DISTRICT | |
---|---|---|---|---|---|---|
METRICS | ||||||
parts used which are truck stock (TSSL %) | 21.4 | 21.4 | 21.9 | 14.5 | 19.7 | 20.5 |
Response Time | 2.2 | 2.2 | 2.1 | 1.9 | 4.7 | 3.2 |
Repair time | 70.2 | 70.2 | nan | nan | nan | nan |
Cycle Time | 8.7 | 8.7 | 8.6 | 10.9 | 14.0 | 11.2 |
First_Time_Completes | 72.6 | 72.6 | 79.1 | 73.8 | 66.6 | 68.3 |
Completes per Day | 3.9 | 3.9 | 4.5 | 3.1 | 4.0 | 3.8 |
Handles per Day | 5.3 | 5.3 | 5.5 | 4.0 | 5.6 | 5.2 |
Cancel_Rate (in %) | 18.5 | 18.5 | 18.5 | 12.4 | 18.3 | 17.0 |
Cancels | 32.0 | 32.0 | nan | nan | 12,327.0 | 764.0 |
KPIs | Description | |
---|---|---|
0 | % parts used which are truck stock (TSSL %) | % parts used which were stocked in truck |
1 | Arrive In Window | Arrived within the time window given to the customer (ETA Arrived On-time) |
2 | Attempts | Count of all Service Order attempts . |
3 | B2B % | Share of B2B completes per 100 completes |
4 | B2B Completes | Count of all completes which were B2B |
5 | Cancel Rate | Percentage of Created Service orders where Service order was cancelled. |
6 | Cancels | Count of service order with a service order status of cancelled (CA). |
7 | Clean & Maintain Conversion | Count of Non clean and maintain calls that were converted to clean and maintain |
8 | Completes | Count of all Service Order attempts having a completion call code . |
9 | Completes per day | orders completed by techs per day |
10 | Creates | Count of all Service Orders Created |
11 | Cycle Time | Count of days between Service order Creation and Service order completion. |
12 | Cycle Time | Count of days between Service order Creation and Service order completion. |
14 | D2C % | Share of D2C completes per 100 completes |
15 | D2C Completes | Count of all completes which were D2C |
16 | First Time Completes | Count of Service Orders completed on 1st Attempt |
17 | Handles per day | Tech attempts per day |
18 | Home Warranty Conversion | Count of Non home warrant calls that were converted to Home warranty |
19 | Net promoter Score/5* Rating | Net Promoter Score |
20 | 3 Plus Attempts % | Service order completed requiring 3 or more attempts |
21 | PA Completes | Count of all completes which were Protection Agreements |
22 | PA% | Share of PA% completes per 100 completes |
23 | Parts installed | Count of parts installed |
24 | Parts Required | No. of parts required to service the order |
25 | Repair time | Amount of time the repair took. Represented in Hours |
26 | Repair Time | Amount of time the repair took. Represented in Hours |
28 | Reschedule Rate | Percent of all service orders that were rescheduled. |
29 | Reschedules | Count of Service Orders that have been rescheduled. |
30 | Response Time | Days between Service Order creation and first available date excluding Sunday and holidays. |
31 | Response Time | Days between Service Order creation and first available date excluding Sunday and holidays. |
32 | Travel Time | Approximate hours spent traveling to repair service order attempts. |
33 | Trips per repair | Measurement of how many attempts to drive a completed service order |
34 | Truck Stock Parts Required | no. of parts stored in truck used to service calls |
37 | Local parts % | Share of local parts in total parts used |
38 | Ordered parts % | Share of ordered parts in total parts used |
39 | W2 tech completes | Count of Completes serviced by W2s |
40 | 1099 Tech completes | Count of Completes serviced by 1099s |
42 | Customer Decline Estimate | Count of calls closed where customer refused service after charge estimation. |
43 | Cancels at Door | Count of Attempt where Service order was cancelled at door |